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Blog
Inspect Inbound Email
The ‘Inbound Email’ section has been added to the Settings console. If you are an account administrator, you can use this section to review the email that people send to your organization’s 4me account.
A Useful New Feature for Service Desk Analysts
A minor, but helpful, usability feature has been added to the Service Desk console. After selecting a user in the left pane of the Service Desk console, the service desk analyst sees the user’s services and configuration items in the right pane. One of these services or configuration items can be selected to start the […]
Two More Change Calendar Enhancements
4me’s Change Calendar has been improved again. These enhancements were introduced specifically for organizations that implement hundreds of changes each week. When they open their Change Calendar without any filtering, the sheer number of planned implementations can be a little overwhelming. So, we made sure that the Change Calendar automatically tries to limit this to […]
New Email Template Variables
The following two variables have been made available for use in the email templates that 4me uses to generate notifications concerning requests:
4me in Korean (한국어)
Because more and more end-users and support specialists in South Korea are using 4me, the service has been translated into Korean. That means that they can all switch their language preference to Korean (한국어). When they do that, all headers, field labels, field options, etc. will be presented in Korean.
4me Appoints Laurens Pit as CTO
As 4me continues to grow, so does its organizational structure. Today it is my great pleasure to announce that Laurens Pit has taken on the role of 4me’s Chief Technology Officer.
4me in Polish
Because there are more and more 4me users in Poland, we decided to make the full 4me interface available in Polish. End users were already able to use 4me Self Service in Polish, but now Polish support specialist can also set their language preference to ‘polski’.
100%
copy/paste images in notes. The two major additions to the service were advanced Time Tracking and Knowledge Management. None of these releases caused a service outage, which underscores the quality of the change management process that is in place for 4me. As always, the availability of the service was measured independently by Pingdom, which determined […]
Switching Off Release Management
This is a somewhat unusual blog post. Rather than announcing a new feature, this post explains how it is now possible to switch off some existing functionality. Since most organizations have not implemented Release Management, we have made it possible in 4me to hide this functionality. In fact, it is now hidden by default. To […]