Today, it is my great pleasure to announce that Bartłomiej Duma has joined 4me, Inc. Bartek (as he is known to us) has taken on the role of service management consultant, which means that he will be supporting 4me partners and customers with their 4me implementations. About 5 years ago, Bartek started to work with […]
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Blog
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Cor Winkler Prins
Give Your Webhooks Names
For those of you who maintain several 4me integrations, we have recently added a small feature to help you manage your webhooks. When you open an existing webhook or when you start to create a new one, you are now able to give this webhook a name. Giving each a distinctive name makes it easier […]
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Cor Winkler Prins
Change Workflow Presentation
A minor, but useful, enhancement has been made available for change managers. When you open a change in View mode, you will notice that the graphical workflow representation no longer shows the start of the implementation plan when the implementation has already progressed beyond this point. Instead, 4me now detects how far the implementation has […]
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Cor Winkler Prins
Improved Configuration Item Suggestions
When you need to relate one or more configuration items to a request, service instance, contract or task, you can look up these CIs by entering part of their name or label. In some cases, however, it can be useful to search for CIs using their site and location. This is now possible. When you […]
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Cor Winkler Prins
Impressions from 4me CAB 2016
The location of this year’s customer advisory board meeting was Barberstown Castle in Ireland. In this rustic setting, the achievements of 2016 were reviewed with 4me’s largest enterprise customers. These customers also shared some of the more interesting ways in which they are using 4me to benefit their business. The development team was given a session […]
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Cor Winkler Prins
Inline Images
Earlier this week the new text formatting features were released. You may have already noticed that the bar with the formatting options includes one extra option when you are working in a Note field. This extra option allows you to insert an image between the text. Many users have indicated that they would like to […]
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Cor Winkler Prins
Search for Services in Self Service
Nowadays, it is not uncommon for a large IT department to support more than a hundred services. Email is often cited as an example of a service, but each department of a modern enterprise seems to rely on a whole set of specialized application services. The finance department has its applications, but so does HR, […]
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Cor Winkler Prins
Real-Time Search
You probably did not notice that, over the past two months, your search queries were gradually redirected to 4me’s new search engine. The beauty of this new search engine is that its indices get updated almost instantly when a record is added or updated. In the past it could take a few minutes before new […]
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Cor Winkler Prins
Partner Announcement: 2Grips
Today, we are proud to announce the partnership with 2Grips. The consultants of this Belgian/Dutch firm have gained an enormous amount of experience implementing different IT service management solutions. They have recognized the unique benefits that 4me provides for multinationals and organizations that want to actively manage their external service providers. Over the past months, 2Grips […]