The screen that displays the results of a search has been improved a little. This was done to make the ‘Refine Search’ options a little more intuitive to use. These options are now revealed when thebutton is pressed. After you have selected the necessary options to refine your search, you should find it more natural […]
/XURRENT
Blog
•
Cor Winkler Prins
Add Time Entries for a Whole Week
Time Tracking functionality has been extended with a helpful feature that makes it possible to quickly register your time for a whole week. To access this new feature, click on the Time Spent Today toolbar button to open your timesheet for the current month. Next, move your mouse cursor toward a weekly total. This causes a […]
•
Cor Winkler Prins
SMTX Strengthens the 4me Partner Network
This week it is our pleasure to announce that SMTX has joined the 4me Partner Network. SMTX offers a number of advanced service catalog and request fulfillment products for large organizations with service management needs that cannot easily be met by traditional enterprise-class ITSM tools. Now that 4me has repeatedly demonstrated that it can meet […]
•
Cor Winkler Prins
Managing 1000s of Relations
Many of the organizations that use 4me have enormous infrastructures to manage. The numbers they deal with on a daily basis can be dazzling. In such environments it is critical that the service management application remains responsive despite the amount of data that is maintained in it. To make it practical to manage records that […]
•
Cor Winkler Prins
Impressions from 4me Connect 2016
Yesterday’s 4me Connect event was simply wonderful. It was great to see so many familiar faces from so many countries. Some of the largest 4me customers and partners shared their experiences. The topics on Time Tracking, HR and the new EU Data Protection Regulation received a lot of interest. The two breakout sessions were popular […]
•
Cor Winkler Prins
4me Connect 2016 – Sold Out
Next week’s 4me Connect 2016 has sold out. We are thrilled that the response has been so much greater than we expected. Hopefully everyone who wanted to attend managed to get a ticket. We are really looking forward to seeing you in Rotterdam on the 21st.
•
Cor Winkler Prins
Another CTI Improvement
4me’s computer telephony integration (CTI) feature has been refined a little more for organizations that use an automatic call distributor (ACD) to collect, for example, a customer number from the caller before passing the call to the next available agent. When this customer number is specified in the Support ID field of the contact person […]
•
Cor Winkler Prins
4me Connect 2016
The agenda for 4me Connect 2016 has been finalized. A wide range of topics will be covered by speakers from enterprises that make advanced use of the 4me service. They will explain how they use 4me to support their HR function, track the time of their specialists, and manage their external service providers. The session […]
•
Cor Winkler Prins
Recent Selections
A usability feature has been added to fields that allow a single record to be selected by entering a few characters that match the record’s name. These fields now immediately suggest up to 10 of your most recent selections. If the record that you are looking for is not included, then you can still enter […]