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Blog
Change Workflow Presentation
A minor, but useful, enhancement has been made available for change managers. When you open a change in View mode, you will notice that the graphical workflow representation no longer shows the start of the implementation plan when the implementation has already progressed beyond this point. Instead, 4me now detects how far the implementation has […]
Improved Configuration Item Suggestions
When you need to relate one or more configuration items to a request, service instance, contract or task, you can look up these CIs by entering part of their name or label. In some cases, however, it can be useful to search for CIs using their site and location. This is now possible. When you […]
Impressions from 4me CAB 2016
The location of this year’s customer advisory board meeting was Barberstown Castle in Ireland. In this rustic setting, the achievements of 2016 were reviewed with 4me’s largest enterprise customers. These customers also shared some of the more interesting ways in which they are using 4me to benefit their business. The development team was given a session […]
Inline Images
Earlier this week the new text formatting features were released. You may have already noticed that the bar with the formatting options includes one extra option when you are working in a Note field. This extra option allows you to insert an image between the text. Many users have indicated that they would like to […]
Search for Services in Self Service
Nowadays, it is not uncommon for a large IT department to support more than a hundred services. Email is often cited as an example of a service, but each department of a modern enterprise seems to rely on a whole set of specialized application services. The finance department has its applications, but so does HR, […]
Real-Time Search
You probably did not notice that, over the past two months, your search queries were gradually redirected to 4me’s new search engine. The beauty of this new search engine is that its indices get updated almost instantly when a record is added or updated. In the past it could take a few minutes before new […]
Partner Announcement: 2Grips
Today, we are proud to announce the partnership with 2Grips. The consultants of this Belgian/Dutch firm have gained an enormous amount of experience implementing different IT service management solutions. They have recognized the unique benefits that 4me provides for multinationals and organizations that want to actively manage their external service providers. Over the past months, 2Grips […]
Search Refined
The screen that displays the results of a search has been improved a little. This was done to make the ‘Refine Search’ options a little more intuitive to use. These options are now revealed when thebutton is pressed. After you have selected the necessary options to refine your search, you should find it more natural […]
Add Time Entries for a Whole Week
Time Tracking functionality has been extended with a helpful feature that makes it possible to quickly register your time for a whole week. To access this new feature, click on the Time Spent Today toolbar button to open your timesheet for the current month. Next, move your mouse cursor toward a weekly total. This causes a […]