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Blog
Change Calendar Improvements
A few useful features have been added to the 4me Change Calendar. These improvements were added to ensure that very large support organizations, which manage hundreds of services, are still able to make effective use of the Change Calendar.
Add Time for a Whole Week in Self Service
The option to fill out time entries for a whole week in a single screen was already available to all specialists. Now this feature is also available for end users in 4me Self Service. When an end-user places the mouse cursor next to a weekly total, the blue + icon becomes available. Clicking on this […]
Fuzzy Search
The Service Desk console has been improved to help service desk analysts be even more efficient and to ensure that the search results are more likely to include useful items. The first thing that you will notice in the Service Desk console is that the Search box asks for a subject. So, rather than entering […]
A Fresh Look
You probably already noticed that the buttons in 4me got a makeover this weekend. The old buttons were starting to look a little worn out. The new styling makes them look fresh again. Apart from the cosmetic benefit, these new buttons have the advantage that they display perfectly at any size. That is useful for […]
A Welcome Addition to the Team
Today, it is my great pleasure to announce that Bartłomiej Duma has joined 4me, Inc. Bartek (as he is known to us) has taken on the role of service management consultant, which means that he will be supporting 4me partners and customers with their 4me implementations. About 5 years ago, Bartek started to work with […]
Give Your Webhooks Names
For those of you who maintain several 4me integrations, we have recently added a small feature to help you manage your webhooks. When you open an existing webhook or when you start to create a new one, you are now able to give this webhook a name. Giving each a distinctive name makes it easier […]
Change Workflow Presentation
A minor, but useful, enhancement has been made available for change managers. When you open a change in View mode, you will notice that the graphical workflow representation no longer shows the start of the implementation plan when the implementation has already progressed beyond this point. Instead, 4me now detects how far the implementation has […]
Improved Configuration Item Suggestions
When you need to relate one or more configuration items to a request, service instance, contract or task, you can look up these CIs by entering part of their name or label. In some cases, however, it can be useful to search for CIs using their site and location. This is now possible. When you […]
Impressions from 4me CAB 2016
The location of this year’s customer advisory board meeting was Barberstown Castle in Ireland. In this rustic setting, the achievements of 2016 were reviewed with 4me’s largest enterprise customers. These customers also shared some of the more interesting ways in which they are using 4me to benefit their business. The development team was given a session […]