Email templates are available in 4me to define the information that the automatically generated email notifications need to contain. To avoid thousands of email notifications from getting sent out accidentally, these templates do not get triggered by imports. As a further precaution, the email templates are now disabled by default when a new 4me account […]
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Blog
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Cor Winkler Prins
Access Restricted to Time Entries
Organizations that track time spent see the ’Time Entries’ section at the bottom of their requests, problems, releases, changes and tasks. Access to the time entries that are linked to these records has been restricted some more to protect the privacy of the people who register their time spent. From now on, specialists can no […]
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Cor Winkler Prins
Views from Directory Account Merged
The specialists who work in a support domain account were able to look up all organizations, people and sites that are maintained in the directory account in separate views. For example, to look up an organization in the records console, the specialist would first need to know whether the organization is maintained in the support […]
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Cor Winkler Prins
Improved Suggestions
There are several places in 4me where it is possible to link a record to multiple other records of the same type. Multiple configuration items, for example, can be linked to a request. Similarly, an SLA can be related to multiple organizations, people, sites or service instances to define its coverage. To find the right […]
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Cor Winkler Prins
Custom Support Link
Did you know that it is possible to customize the support link that your 4me users see after they have submitted their email address to reset their password, or after they tried to go to a non-existing page within your organization’s 4me account? If you administer your organization’s 4me account, you can. To do this, […]
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Cor Winkler Prins
Improved Request Assignment
A small but very useful improvement has been made to the rules that automatically select a team after a service instance (SI) is linked to a request. In the past, these rules already ensured that the first line team of the SI is selected when an end-user submits a new request, or when a service […]
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Cor Winkler Prins
End of Support for IE9 and IE10
Since January 12, 2016, Microsoft provides technical support and security updates only for the most current version of Internet Explorer available for a supported operating system. This has encouraged organizations to upgrade their users to Internet Explorer 11 or Microsoft Edge. Not many companies are still using Internet Explorer 9 or 10, which is why […]
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Cor Winkler Prins
Tightened Access to Single Sign-On
A typical 4me account can be accessed by more than one account administrator. Each account can have only one owner, though. To limit access to the single sign-on configuration of an 4me account as much as practical, account administrators are no longer able to open the ‘Single Sign-On’ section of the Settings console. Only the […]
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Cor Winkler Prins
Faster Organizations
The section ‘Child Organizations’ of the Organization form has been rebuilt. This was done to dramatically improve the response time when opening a large enterprise that is made up of hundreds of divisions, affiliates, departments, etc. Why was this needed? There are already a few 4me customers that have more than 10,000 organizations in their […]