/XURRENT
Blog
Improved Suggestions
There are several places in 4me where it is possible to link a record to multiple other records of the same type. Multiple configuration items, for example, can be linked to a request. Similarly, an SLA can be related to multiple organizations, people, sites or service instances to define its coverage. To find the right […]
Custom Support Link
Did you know that it is possible to customize the support link that your 4me users see after they have submitted their email address to reset their password, or after they tried to go to a non-existing page within your organization’s 4me account? If you administer your organization’s 4me account, you can. To do this, […]
Improved Request Assignment
A small but very useful improvement has been made to the rules that automatically select a team after a service instance (SI) is linked to a request. In the past, these rules already ensured that the first line team of the SI is selected when an end-user submits a new request, or when a service […]
End of Support for IE9 and IE10
Since January 12, 2016, Microsoft provides technical support and security updates only for the most current version of Internet Explorer available for a supported operating system. This has encouraged organizations to upgrade their users to Internet Explorer 11 or Microsoft Edge. Not many companies are still using Internet Explorer 9 or 10, which is why […]
Tightened Access to Single Sign-On
A typical 4me account can be accessed by more than one account administrator. Each account can have only one owner, though. To limit access to the single sign-on configuration of an 4me account as much as practical, account administrators are no longer able to open the ‘Single Sign-On’ section of the Settings console. Only the […]
Faster Organizations
The section ‘Child Organizations’ of the Organization form has been rebuilt. This was done to dramatically improve the response time when opening a large enterprise that is made up of hundreds of divisions, affiliates, departments, etc. Why was this needed? There are already a few 4me customers that have more than 10,000 organizations in their […]
Sites Moved to Records Console
Directory administrators will be happy to know that the ‘Sites’ option is now available in the Records console. This replaces the ‘Sites’ section of the Settings console. It is just easier when these three record types (i.e. the Organizations, People and Sites), which a directory administrator can maintain for all the support domain accounts, are […]
Another Brilliant Addition to the Team
Most of you already know that 4me, Inc. is more than a little selective about the people who get to work on the 4me service. We spend a lot of time selecting people who are not only brilliant individuals, but who are also great colleagues to work with. Earlier this month, Robbert Brak joined 4me, […]
Don’t Start Just Yet
Sometimes it is important that a change does not get implemented before a certain date. Change managers can use the ‘Start no earlier than’ field of implementation tasks to specify the moment at which the implementation is allowed to start. To make sure that the team member to whom the task is assigned does not […]