/XURRENT
Blog
4me Connect 2016 – Sold Out
Next week’s 4me Connect 2016 has sold out. We are thrilled that the response has been so much greater than we expected. Hopefully everyone who wanted to attend managed to get a ticket. We are really looking forward to seeing you in Rotterdam on the 21st.
Another CTI Improvement
4me’s computer telephony integration (CTI) feature has been refined a little more for organizations that use an automatic call distributor (ACD) to collect, for example, a customer number from the caller before passing the call to the next available agent. When this customer number is specified in the Support ID field of the contact person […]
4me Connect 2016
The agenda for 4me Connect 2016 has been finalized. A wide range of topics will be covered by speakers from enterprises that make advanced use of the 4me service. They will explain how they use 4me to support their HR function, track the time of their specialists, and manage their external service providers. The session […]
Recent Selections
A usability feature has been added to fields that allow a single record to be selected by entering a few characters that match the record’s name. These fields now immediately suggest up to 10 of your most recent selections. If the record that you are looking for is not included, then you can still enter […]
Email Templates Disabled by Default
Email templates are available in 4me to define the information that the automatically generated email notifications need to contain. To avoid thousands of email notifications from getting sent out accidentally, these templates do not get triggered by imports. As a further precaution, the email templates are now disabled by default when a new 4me account […]
Access Restricted to Time Entries
Organizations that track time spent see the ’Time Entries’ section at the bottom of their requests, problems, releases, changes and tasks. Access to the time entries that are linked to these records has been restricted some more to protect the privacy of the people who register their time spent. From now on, specialists can no […]
Views from Directory Account Merged
The specialists who work in a support domain account were able to look up all organizations, people and sites that are maintained in the directory account in separate views. For example, to look up an organization in the records console, the specialist would first need to know whether the organization is maintained in the support […]
Improved Suggestions
There are several places in 4me where it is possible to link a record to multiple other records of the same type. Multiple configuration items, for example, can be linked to a request. Similarly, an SLA can be related to multiple organizations, people, sites or service instances to define its coverage. To find the right […]
Custom Support Link
Did you know that it is possible to customize the support link that your 4me users see after they have submitted their email address to reset their password, or after they tried to go to a non-existing page within your organization’s 4me account? If you administer your organization’s 4me account, you can. To do this, […]