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Blog
Improved Request Assignment
A small but very useful improvement has been made to the rules that automatically select a team after a service instance (SI) is linked to a request. In the past, these rules already ensured that the first line team of the SI is selected when an end-user submits a new request, or when a service […]
End of Support for IE9 and IE10
Since January 12, 2016, Microsoft provides technical support and security updates only for the most current version of Internet Explorer available for a supported operating system. This has encouraged organizations to upgrade their users to Internet Explorer 11 or Microsoft Edge. Not many companies are still using Internet Explorer 9 or 10, which is why […]
Tightened Access to Single Sign-On
A typical 4me account can be accessed by more than one account administrator. Each account can have only one owner, though. To limit access to the single sign-on configuration of an 4me account as much as practical, account administrators are no longer able to open the ‘Single Sign-On’ section of the Settings console. Only the […]
Faster Organizations
The section ‘Child Organizations’ of the Organization form has been rebuilt. This was done to dramatically improve the response time when opening a large enterprise that is made up of hundreds of divisions, affiliates, departments, etc. Why was this needed? There are already a few 4me customers that have more than 10,000 organizations in their […]
Sites Moved to Records Console
Directory administrators will be happy to know that the ‘Sites’ option is now available in the Records console. This replaces the ‘Sites’ section of the Settings console. It is just easier when these three record types (i.e. the Organizations, People and Sites), which a directory administrator can maintain for all the support domain accounts, are […]
Another Brilliant Addition to the Team
Most of you already know that 4me, Inc. is more than a little selective about the people who get to work on the 4me service. We spend a lot of time selecting people who are not only brilliant individuals, but who are also great colleagues to work with. Earlier this month, Robbert Brak joined 4me, […]
Don’t Start Just Yet
Sometimes it is important that a change does not get implemented before a certain date. Change managers can use the ‘Start no earlier than’ field of implementation tasks to specify the moment at which the implementation is allowed to start. To make sure that the team member to whom the task is assigned does not […]
99.998%
The past year has been amazing for 4me. Several more large multinationals have started to use the service, many features were added, and the overall availability for 2015 was 99.998%. The outages were limited to two 5-minutes periods (source: Pingdom), thanks to the resilience of 4me’s infrastructure. The small number of outages, despite the fact […]
Faster Changes
The experience has become a little different for change managers when they edit a change. When they click on one of the change’s tasks, this task no longer opens inside the change form. Instead, it opens in its own screen. This makes for a more tidy experience. It also ensures that changes open noticeably more […]