After January 12, 2016, Microsoft will no longer provide security updates or technical support for Internet Explorer 8. That is also the day on which the 4me service will stop supporting IE8. This does not mean that IE8 users will suddenly no longer have access to the 4me service. New releases will, however, no longer […]
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Blog
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Cor Winkler Prins
Instant SLA Expiration
To expire an SLA, service level managers have always specified the end date in the Expiry date field. The 4me service subsequently ensures that the status of the SLA gets set to ‘Expired’ at midnight on the specified date (taking into account the time zone specified in the service offering on which the SLA is […]
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Cor Winkler Prins
Hierarchical SLA Coverage
There are different ways to specify who is covered by an SLA. The coverage of most SLAs is defined by selecting the organizations which employees are to be covered. Enterprises with large organizational hierarchies asked for an extra coverage option for situations where all people of a company, including all of its departments, need to […]
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Cor Winkler Prins
Why Global ITSM Initiatives Fail
HDI is the association for technical support professionals here in the United States. In the November issue of their SupportWorld publication they take some time to look at the reasons why a global service management rollout is not as simple as just giving all support specialists around the world access to the ITSM tool that […]
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Cor Winkler Prins
Bitium Adds Support for 4me
Bitium, a provider of cloud-based identity and access management solutions, has added 4me to its app catalog. Bitium helps companies organize, analyze, manage and secure access to all their web-based applications. The inclusion of 4me in Bitium’s app catalog gives Bitium customers the ability to provide their employees single sign-on access to 4me without any […]
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Cor Winkler Prins
Impressions from 4me CAB 2015
Earlier this week, the members of our customer advisory board converged on Dubrovnik. This ancient city at the Adriatic Sea formed the backdrop of the 2015 4me CAB. The objective of this meeting was to agree on the themes for 4me’s development efforts in 2016. We started by looking back at the achievements of the […]
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Cor Winkler Prins
Mobile for Specialists
An important capability has been added to 4me Mobile. If you are a support specialists, you are now able to manage your 4me inbox from your smartphone. This makes it possible for you to look up all requests, problems and tasks that are assigned to you or your team. You can also update them when […]
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Cor Winkler Prins
Webhook Failures
A nice feature has been added for administrators who maintain the near real-time integrations between 4me and other applications using webhooks. Webhooks are essentially listeners that can detect specific events when they occur in 4me (e.g. a new request being registered). When such an event occurs, a webhook can be set up to deliver a […]
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Cor Winkler Prins
Simplified Completion Reasons
When the work on a request has been completed, its status is set to ‘Completed’. The support specialist is then asked to select an option in the Completion reason field. The value that is selected is used primarily by the Problem Management process, which allows support organizations to systematically reduce the number times their users […]