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Blog
Why Global ITSM Initiatives Fail
HDI is the association for technical support professionals here in the United States. In the November issue of their SupportWorld publication they take some time to look at the reasons why a global service management rollout is not as simple as just giving all support specialists around the world access to the ITSM tool that […]
Bitium Adds Support for 4me
Bitium, a provider of cloud-based identity and access management solutions, has added 4me to its app catalog. Bitium helps companies organize, analyze, manage and secure access to all their web-based applications. The inclusion of 4me in Bitium’s app catalog gives Bitium customers the ability to provide their employees single sign-on access to 4me without any […]
Impressions from 4me CAB 2015
Earlier this week, the members of our customer advisory board converged on Dubrovnik. This ancient city at the Adriatic Sea formed the backdrop of the 2015 4me CAB. The objective of this meeting was to agree on the themes for 4me’s development efforts in 2016. We started by looking back at the achievements of the […]
Mobile for Specialists
An important capability has been added to 4me Mobile. If you are a support specialists, you are now able to manage your 4me inbox from your smartphone. This makes it possible for you to look up all requests, problems and tasks that are assigned to you or your team. You can also update them when […]
Webhook Failures
A nice feature has been added for administrators who maintain the near real-time integrations between 4me and other applications using webhooks. Webhooks are essentially listeners that can detect specific events when they occur in 4me (e.g. a new request being registered). When such an event occurs, a webhook can be set up to deliver a […]
Simplified Completion Reasons
When the work on a request has been completed, its status is set to ‘Completed’. The support specialist is then asked to select an option in the Completion reason field. The value that is selected is used primarily by the Problem Management process, which allows support organizations to systematically reduce the number times their users […]
New Record Icons
Each record type in the 4me service has its own icon (or avatar). These small graphics help users to identify the type of record that they have opened more quickly. Images are processed faster than text because the human brain deciphers them simultaneously, while language is decoded in a linear, sequential manner. These record icons […]
Enhanced People Selection
When you are relating the service owner to a service, you are creating a link with a Person record. When there are lots of people to choose from, it can be hard to find the right person by entering just a first or last name. That’s especially true when you are not really sure how […]
Extended Collision Detection
The collision detection feature, which was introduced a few weeks ago for the Inbox views, has just been extended to all consoles of the 4me service. Apart from making collision detection available for all record types, we also extended its capabilities. Now it does not only warn you when someone else has updated the record […]