Each record type in the 4me service has its own icon (or avatar). These small graphics help users to identify the type of record that they have opened more quickly. Images are processed faster than text because the human brain deciphers them simultaneously, while language is decoded in a linear, sequential manner. These record icons […]
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Blog
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Cor Winkler Prins
Enhanced People Selection
When you are relating the service owner to a service, you are creating a link with a Person record. When there are lots of people to choose from, it can be hard to find the right person by entering just a first or last name. That’s especially true when you are not really sure how […]
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Cor Winkler Prins
Extended Collision Detection
The collision detection feature, which was introduced a few weeks ago for the Inbox views, has just been extended to all consoles of the 4me service. Apart from making collision detection available for all record types, we also extended its capabilities. Now it does not only warn you when someone else has updated the record […]
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Cor Winkler Prins
4me in Italy
It is our pleasure to announce our partnership with C.H. Ostfeld, which brings the 4me Partner Network to Italy! C.H. Ostfeld has a long history in delivering ITSM applications and advice to organizations all over Italy and Malta. They also have experience implementing service management in other countries for their multinational customers. In their search for […]
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Cor Winkler Prins
Collision Detection
Since your Inbox console now provides real-time information, we were able to introduce another useful feature. This feature shows you a warning whenever you are working in the Inbox console on a request, problem or task, and someone else updates that same record. The following scenario illustrates the usefulness of this feature. Let’s say your […]
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Cor Winkler Prins
Real-Time Inbox
Over the past weeks we have been extending the infrastructure of the 4me service. A major component has been added that delivers real-time updates in your inbox. It makes sure that when a request, problem or task gets assigned to you or your team, you will see it immediately in the Inbox console. Also, when someone […]
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Cor Winkler Prins
SVG Support
In 4me Mobile, you may have noticed that, when you zoom in, the icons of the application remain perfectly crisp. That’s because these icons are defined by vectors rather than pixels. Now you can provide the same pixel-perfect experience to your end users when they are submitting a new request. You can do this by […]
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Cor Winkler Prins
Product Category Avatars
After you have registered a product, you will see that it now automatically gets an avatar that represents its category. This image also becomes visible in the configuration items that you register based on the product. You can still overwrite this avatar by uploading a picture of the product, but perhaps you prefer to simply […]
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Cor Winkler Prins
Another Superstar Joins the Team
May 1st, 2015 marks an important milestone as we welcome Martijn Adams to 4me, Inc. Martijn is one of the world’s most experienced implementers of service management solutions for global enterprises. Over the past 15 years, Martijn has helped organizations like HeidelbergCement, the European Union, Danone, Alliance Healthcare, NATO and Deloitte with their multinational ITSM […]