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Blog
Self Service in Norwegian
Thanks to one of our multinational customers, 4me Self Service and 4me Mobile are now available to end-users and key contacts in Norwegian (norsk). Norwegian is the 25th language that is supported for these interfaces. It will benefit all organizations that are using 4me to support communities in Norway. If your company supports people whose […]
Improved Visibility of Request Templates, Known Errors and Recent Changes
The Service Hierarchy Browser (SHB) provides information that could be relevant for the request that you are working on. For example, it lists the child service instances and configuration items (CIs) that the service instance of the request relies on. It also lists the request templates that could be applicable to the request, as well […]
The 4me Partner Network Keeps Expanding – A Warm Welcome to Syscom A/S
Today it is our pleasure to welcome Syscom A/S to the 4me Partner Network. Syscom A/S is the most established name in Scandinavia for ITSM, as well as knowledge management. The vast experience of Syscom’s consultants in these areas make this partnership so valuable. Combined with 4me’s advanced capabilities, the consultants are able to help […]
Pull Up the Original Event
Many system management tools have already been integrated with 4me. When they pass an event to 4me’s Events API or Mail API, a request gets generated in 4me. Specialists who pick up such requests may sometimes need to access the details of the original event in the system management tool. Account administrators are now able […]
Time to Say Goodbye to IE8
After January 12, 2016, Microsoft will no longer provide security updates or technical support for Internet Explorer 8. That is also the day on which the 4me service will stop supporting IE8. This does not mean that IE8 users will suddenly no longer have access to the 4me service. New releases will, however, no longer […]
Instant SLA Expiration
To expire an SLA, service level managers have always specified the end date in the Expiry date field. The 4me service subsequently ensures that the status of the SLA gets set to ‘Expired’ at midnight on the specified date (taking into account the time zone specified in the service offering on which the SLA is […]
Hierarchical SLA Coverage
There are different ways to specify who is covered by an SLA. The coverage of most SLAs is defined by selecting the organizations which employees are to be covered. Enterprises with large organizational hierarchies asked for an extra coverage option for situations where all people of a company, including all of its departments, need to […]
Why Global ITSM Initiatives Fail
HDI is the association for technical support professionals here in the United States. In the November issue of their SupportWorld publication they take some time to look at the reasons why a global service management rollout is not as simple as just giving all support specialists around the world access to the ITSM tool that […]
Bitium Adds Support for 4me
Bitium, a provider of cloud-based identity and access management solutions, has added 4me to its app catalog. Bitium helps companies organize, analyze, manage and secure access to all their web-based applications. The inclusion of 4me in Bitium’s app catalog gives Bitium customers the ability to provide their employees single sign-on access to 4me without any […]