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Blog
4me in Italy
It is our pleasure to announce our partnership with C.H. Ostfeld, which brings the 4me Partner Network to Italy! C.H. Ostfeld has a long history in delivering ITSM applications and advice to organizations all over Italy and Malta. They also have experience implementing service management in other countries for their multinational customers. In their search for […]
Collision Detection
Since your Inbox console now provides real-time information, we were able to introduce another useful feature. This feature shows you a warning whenever you are working in the Inbox console on a request, problem or task, and someone else updates that same record. The following scenario illustrates the usefulness of this feature. Let’s say your […]
Real-Time Inbox
Over the past weeks we have been extending the infrastructure of the 4me service. A major component has been added that delivers real-time updates in your inbox. It makes sure that when a request, problem or task gets assigned to you or your team, you will see it immediately in the Inbox console. Also, when someone […]
SVG Support
In 4me Mobile, you may have noticed that, when you zoom in, the icons of the application remain perfectly crisp. That’s because these icons are defined by vectors rather than pixels. Now you can provide the same pixel-perfect experience to your end users when they are submitting a new request. You can do this by […]
Product Category Avatars
After you have registered a product, you will see that it now automatically gets an avatar that represents its category. This image also becomes visible in the configuration items that you register based on the product. You can still overwrite this avatar by uploading a picture of the product, but perhaps you prefer to simply […]
Another Superstar Joins the Team
May 1st, 2015 marks an important milestone as we welcome Martijn Adams to 4me, Inc. Martijn is one of the world’s most experienced implementers of service management solutions for global enterprises. Over the past 15 years, Martijn has helped organizations like HeidelbergCement, the European Union, Danone, Alliance Healthcare, NATO and Deloitte with their multinational ITSM […]
Serve Your Irish Customers in Gaelic
Thanks to one of our customers that uses 4me in Ireland, end users can now set their language preference to Irish (Gaeilge). This switches their Self Service interface to Irish. This is also useful for the service desk. When a call comes in, the service desk analyst who picks up the call is able to […]
Reopening Requests
End users are able to reopen their completed request in 4me Self Service and 4me Mobile, provided that they were completed within the past 28 days. Apparently, not all end users noticed the reopen option. To improve this, the Reopen button is now placed directly next to the Add Note button. The button has also […]
Your Approval Is No Longer Needed
For a while now, it has been possible to assign an approval task to multiple approvers. When the minimum number of approvals have been given, or when one of the approvers rejects the task, the remaining approvers are no longer able to approve or reject it. This caused some confusion with some approvers. To explain […]