Thanks to one of our customers that uses 4me in Ireland, end users can now set their language preference to Irish (Gaeilge). This switches their Self Service interface to Irish. This is also useful for the service desk. When a call comes in, the service desk analyst who picks up the call is able to […]
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Blog
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Cor Winkler Prins
Reopening Requests
End users are able to reopen their completed request in 4me Self Service and 4me Mobile, provided that they were completed within the past 28 days. Apparently, not all end users noticed the reopen option. To improve this, the Reopen button is now placed directly next to the Add Note button. The button has also […]
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Cor Winkler Prins
Your Approval Is No Longer Needed
For a while now, it has been possible to assign an approval task to multiple approvers. When the minimum number of approvals have been given, or when one of the approvers rejects the task, the remaining approvers are no longer able to approve or reject it. This caused some confusion with some approvers. To explain […]
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Cor Winkler Prins
Context While You Work on Tasks
Most tasks are generated automatically from a task template and do not get updated by the change manager. The context for the work that someone is asked to perform is typically provided by the related change, requests and problems. These are all visible in the task as long as it is in View mode. As […]
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Cor Winkler Prins
Relations Removed from Removed CIs
From now on, when the status of a configuration item is set to ‘Removed’, its service, service instance, CI and user relations are automatically removed. Apart from helping to keep the CMDB relations accurate, this ensures that removed configuration items (i.e. CIs for which the support organization no longer has any responsibility) no longer show […]
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Cor Winkler Prins
So Long, IE7
It is time for us to say goodbye to Microsoft Internet Explorer 7. As of September 01, 2015, end users will no longer be able to use the IE7 browser to access 4me Self Service. Terminating support for IE7 will make it possible to offer end users a more modern experience on their PCs, similar […]
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Cor Winkler Prins
Superior Tablet Support
Many specialists have already been using 4me on their tablets. They will be happy to see how the 4me user interface now automatically optimizes itself for use on smaller touch screens. On a tablet there is not enough room to show a view on the left side of the screen with the selected record on […]
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Cor Winkler Prins
Linking Multiple Records
There are quite a few places in 4me where it is possible to relate multiple records of the same type to another record. For example, an approval task may need to be assigned to several approvers, an SLA can cover any number of organizations, and a request can be submitted for more than one configuration […]
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Cor Winkler Prins
4me en Español
Yes, that’s right. Specialists of support organizations that work primarily in Spanish are now able to switch their language preference to Spanish. That will cause all headers, field labels, field options, etc. in the 4me user interface to appear in Spanish. Even though 4me Self Service was already available in Spanish, end-users may notice a […]