/XURRENT
Blog
Context While You Work on Tasks
Most tasks are generated automatically from a task template and do not get updated by the change manager. The context for the work that someone is asked to perform is typically provided by the related change, requests and problems. These are all visible in the task as long as it is in View mode. As […]
Relations Removed from Removed CIs
From now on, when the status of a configuration item is set to ‘Removed’, its service, service instance, CI and user relations are automatically removed. Apart from helping to keep the CMDB relations accurate, this ensures that removed configuration items (i.e. CIs for which the support organization no longer has any responsibility) no longer show […]
So Long, IE7
It is time for us to say goodbye to Microsoft Internet Explorer 7. As of September 01, 2015, end users will no longer be able to use the IE7 browser to access 4me Self Service. Terminating support for IE7 will make it possible to offer end users a more modern experience on their PCs, similar […]
Superior Tablet Support
Many specialists have already been using 4me on their tablets. They will be happy to see how the 4me user interface now automatically optimizes itself for use on smaller touch screens. On a tablet there is not enough room to show a view on the left side of the screen with the selected record on […]
Linking Multiple Records
There are quite a few places in 4me where it is possible to relate multiple records of the same type to another record. For example, an approval task may need to be assigned to several approvers, an SLA can cover any number of organizations, and a request can be submitted for more than one configuration […]
4me en Español
Yes, that’s right. Specialists of support organizations that work primarily in Spanish are now able to switch their language preference to Spanish. That will cause all headers, field labels, field options, etc. in the 4me user interface to appear in Spanish. Even though 4me Self Service was already available in Spanish, end-users may notice a […]
Welcoming Dinco to the 4me Partner Network
Over the past weeks we have been working closely with Dinco on its 4me partner certification. Dinco is a highly experienced ITSM practice located in the north of Switzerland. From there it serves large organizations in the Zurich and Basel areas. We are very happy to announce that Dinco is now a fully certified member […]
4me Mobile
End-users are now able to use their smartphones to submit and track their requests. Their managers are also able to approve changes. And all users can review the broadcast messages that are targeted at them. The best thing is that no one needs to do anything to get 4me Mobile. When a user receives an […]
99.996%
Looking back at 2014, we can only conclude that it was another stellar year for the 4me service. One vital accomplishment was last year’s overall availability of 99.996%. There were 3 short outages with a total outage duration of 20 minutes. This highlights the resilience and self-healing ability of the service’s infrastructure. Also impressive are […]