Over the past weeks we have been working closely with Dinco on its 4me partner certification. Dinco is a highly experienced ITSM practice located in the north of Switzerland. From there it serves large organizations in the Zurich and Basel areas. We are very happy to announce that Dinco is now a fully certified member […]
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Blog
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Cor Winkler Prins
4me Mobile
End-users are now able to use their smartphones to submit and track their requests. Their managers are also able to approve changes. And all users can review the broadcast messages that are targeted at them. The best thing is that no one needs to do anything to get 4me Mobile. When a user receives an […]
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Cor Winkler Prins
99.996%
Looking back at 2014, we can only conclude that it was another stellar year for the 4me service. One vital accomplishment was last year’s overall availability of 99.996%. There were 3 short outages with a total outage duration of 20 minutes. This highlights the resilience and self-healing ability of the service’s infrastructure. Also impressive are […]
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Cor Winkler Prins
Reducing Administrative Overhead
Wherever we can, we try to minimize the amount of administration required from support specialists. We don’t just do that to make the support specialists happy, though. It saves organizations real money when their people can work more efficiently. Recently we found a way to make it a little easier to complete requests of the […]
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Cor Winkler Prins
Problem Creation Date
A small improvement has been made for people who are working with problems. When a problem is opened in View mode, they will notice the Created field. This allows everyone to see when the problem was initially registered, without having to look it up in the audit trail.
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Cor Winkler Prins
Drag and Drop Attachments
Give this a try: Drag a file to a request and drop it onto the Note field. The file gets uploaded as an attachment. You can also do this with multiple files. You will notice how the background color changes once files are dragged to a position where they can be dropped. And you will […]
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Cor Winkler Prins
Accessing the Change Requirements
More and more, organizations are using UI extensions to ask their users to define their requirements by filling out some required fields. That can dramatically improve the efficiency with which standard service requests get processed. When a standard service request triggers a workflow, the specialists will not work on the original requests, however. They will […]
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Cor Winkler Prins
Improved UI Extensions Presentation
Another improvement of the UI Extension functionality has been released. This one significantly improves the presentation of the fields that organizations have added to their requests. In the past, the additional fields were presented in the Notes section of the requests. Going forward they are presented in their own section, which is formatted just like […]
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Cor Winkler Prins
Impressions from 4me CAB 2014
This year’s customer advisory board meeting was again a great success. The customers attending this 2-day event gathered on a quiet island in Italy. There they explained how their specific business environment caused them to configure 4me in a specific way. Providing the context for their requirements opened the door for interesting discussions and idea […]