/XURRENT
Blog
Reducing Administrative Overhead
Wherever we can, we try to minimize the amount of administration required from support specialists. We don’t just do that to make the support specialists happy, though. It saves organizations real money when their people can work more efficiently. Recently we found a way to make it a little easier to complete requests of the […]
Problem Creation Date
A small improvement has been made for people who are working with problems. When a problem is opened in View mode, they will notice the Created field. This allows everyone to see when the problem was initially registered, without having to look it up in the audit trail.
Drag and Drop Attachments
Give this a try: Drag a file to a request and drop it onto the Note field. The file gets uploaded as an attachment. You can also do this with multiple files. You will notice how the background color changes once files are dragged to a position where they can be dropped. And you will […]
Accessing the Change Requirements
More and more, organizations are using UI extensions to ask their users to define their requirements by filling out some required fields. That can dramatically improve the efficiency with which standard service requests get processed. When a standard service request triggers a workflow, the specialists will not work on the original requests, however. They will […]
Improved UI Extensions Presentation
Another improvement of the UI Extension functionality has been released. This one significantly improves the presentation of the fields that organizations have added to their requests. In the past, the additional fields were presented in the Notes section of the requests. Going forward they are presented in their own section, which is formatted just like […]
Impressions from 4me CAB 2014
This year’s customer advisory board meeting was again a great success. The customers attending this 2-day event gathered on a quiet island in Italy. There they explained how their specific business environment caused them to configure 4me in a specific way. Providing the context for their requirements opened the door for interesting discussions and idea […]
Performance Tuning
The releases of the past two weekends were focused on making the 4me service even faster. Don’t get too excited, though. We are talking about milliseconds here. Performance tuning is something we dive into whenever we see that response times of a certain type of transaction are creeping up. This time it was primarily the […]
SaaS or Not Saas – Why You Should Care
The other day I came across a Forrester report with the intriguing title Beware Of The SaaS Trap (membership or payment required). It calls out the common practice of rebranding legacy software offerings as SaaS solutions. The point Forrester is making is that SaaS in name only won’t deliver the same benefits and may end […]
Meeting Germany’s Data Protection Requirements
As a SaaS provider with users around the globe, privacy and security get the highest priority with every release. Earlier this month we announced the Safe Harbor certification of the 4me service to meet the requirements of the European Union’s Directive on Data Protection as well as the Swiss Federal Act on Data Protection. Germany, […]