Many support organizations have an intranet or internet site where they describe the services they offer. Now they can include hyperlinks in these descriptions that point their customers to the appropriate request template in Self Service. Such request templates can contain a UI Extension (which is essentially a custom form) that may need to be […]
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Blog
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Cor Winkler Prins
Collaboration across Accounts
4me provides special features that allow IT support organizations to work together more effectively with their external service providers (ESPs). One of these features ensures that, when an ESP completes a request, this request is automatically returned to the team that originally assigned it to the ESP. Returning the request to this team, rather than […]
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Cor Winkler Prins
Support for Right-To-Left Languages
Even though many IT departments in the Middle East use English as their internal language standard, their end-users need to be able to submit requests in their preferred language. Many large multinationals and governments are also faced with this requirement. Self Service now automatically switches into full right-to-left (RTL) support for end users who speak […]
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Cor Winkler Prins
Afraid of the CMDB?
Have you ever been involved in setting up and maintaining a configuration management database (CMDB)? If you have, you will know that the chances of success are slim. With the help of an eager-beaver ITIL consultant you can improve the likelihood of failure to just about 100%.