/XURRENT
Blog
Enhanced Notes
You probably noticed that each note is now accompanied by the picture of its author. That allows users to find the notes of a specific person more quickly. But did you already see the little icons in the header of some notes? You may encounter the following two icons from time to time: an envelope […]
Safe Harbor Certified
Organizations with operations in the European Union and Switzerland need to be able to demonstrate that they provide adequate protection for the personal data that they store in the 4me service. This is a requirement from the European Union’s Directive on Data Protection and the Swiss Federal Act on Data Protection. Such organizations can rely […]
ITSM Tool Vendors a Little Out of Touch?
Industry analyst The ITSM Review did something really clever recently to find out whether ITSM tool vendors are aligned with their customers. To find out, they asked 19 different tool vendors how customizable their ITSM software is. Then they asked customers how they would rate their ability to customize these 19 different ITSM products. The […]
Affected SLAs Target Colors
When you open the Affected SLAs section of a request, you will see that the affected SLAs of the providers that you work for are highlighted. The highlight color indicates how close the next SLA targets are to being violated. These targets can be response targets or resolution targets. The highlight colors are the same […]
Past Holidays
Some organizations have already been using the 4me service for several years. Each year, their list of Holiday records has grown a little longer. To help you focus on the holidays that are still relevant, a small change was made to the Holidays section of the Settings console. Now, the holidays that have already passed […]
Adding a Little Color
In the views of the Records console, the color behind the targets of requests, problems and tasks now varies depending on how close they are to their due date. The colors and thresholds in these views are exactly the same as in the Inbox views. For those of you who are interested, the exact thresholds […]
Directing Customers to the Right Form or FAQ
Many support organizations have an intranet or internet site where they describe the services they offer. Now they can include hyperlinks in these descriptions that point their customers to the appropriate request template in Self Service. Such request templates can contain a UI Extension (which is essentially a custom form) that may need to be […]
Collaboration across Accounts
4me provides special features that allow IT support organizations to work together more effectively with their external service providers (ESPs). One of these features ensures that, when an ESP completes a request, this request is automatically returned to the team that originally assigned it to the ESP. Returning the request to this team, rather than […]
Support for Right-To-Left Languages
Even though many IT departments in the Middle East use English as their internal language standard, their end-users need to be able to submit requests in their preferred language. Many large multinationals and governments are also faced with this requirement. Self Service now automatically switches into full right-to-left (RTL) support for end users who speak […]