When a request is registered from a request template and that request starts a workflow, the status of the request changes to ‘Workflow Pending’. The specialists should then no longer work in the request but continue in the workflow. If the Team, Member, or Status field is changed, a warning is displayed: ‘This request is […]
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Blog
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Patrick Bakker
End User Support Domains in Service Desk Console
In an enterprise organization, it is very common for a person to have a Specialist role in one support domain, but not in others. That doesn’t mean that this person can’t be covered for one or more services from those other support domains, though. To register a request on any of those services, the specialist […]
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Luke Walker
Cory Apperson: Keeping Austin Boxing and Collaborating
In this installment of our Employee Spotlight series, we’re introducing you to our indefatigable COO, Cory Apperson! Cory is a major driving force behind 4me’s success, especially with regard to our expansion into the US market. Based in Austin, TX, and originally hailing from Santa Barbara, Cory is full of deep operations expertise, ITSM know-how, […]
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Luke Walker
Partner Announcement: Fusion3
Fusion3 Consulting has joined the 4me partner community! With their team of experts, Fusion3 builds trusted partnerships with customers through exceptional technical competency, skilled project leadership, and a flexible support model. Keeping customer satisfaction as their top priority, Fusion3 executes with precision, delivers with consistency, and creates innovative solutions that solve business problems. “We are […]
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Patrick Bakker
Filters in Xurrent Self Service
So far, filters have only been available in the ‘All Requests’ and ‘My Organization’s Assets’ sections of Xurrent Self Service, as those sections are accessible to specialists, customer representatives, and key contacts. Those users have a much larger visibility to requests and configuration items than end users. We see, however, more and more end users […]
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Patrick Bakker
Mass Update Requests
In most cases, records in 4me are updated one at the time, driven by a specific workflow or administrative task. For other use cases, it would be helpful to be able to update multiple records at the same time. This must be done with great caution, though, due to the large number of dependencies between […]
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Luke Walker
Partner Announcement: ZOOStock
4me Welcomes ZOOStock as Our Newest Partner! 4me is excited to announce our new partnership with ZOOStock, a leading Spain-based IT firm specializing in IT Service Management (ITSM) and Enterprise Service Management (ESM) solutions. This collaboration marks a significant step in expanding our reach and enhancing our connections with new customers. ZOOStock brings a wealth […]
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Luke Walker
Connect 24 Greatest Hits: Conference Highlights
Connect 24 has drawn to a close! We’ve had an incredible time meeting and getting to know the best minds in the ITSM industry, exploring what the future holds, and showing off the 4me platform. We’re sad to say goodbye to all of our new friends and connections, and to the city of Amsterdam! If […]
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Luke Walker
Putting Connect 24 into Practice: Launching Xurrent Enterprise Service Management Within Your Organization
One of Connect 24’s major keynotes, Unlocking Momentum: Navigating Enterprise Service Management with Xurrent, focuses on how companies can evolve their ITSM architecture into multi-tenant, cross-functional Enterprise Service Management (ESM). ESM, as exemplified by the Xurrent platform, connects all your departments in an efficient, streamlined structure that boosts overall productivity and service delivery. It’s truly […]