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Blog
Dark Mode on Self Service Subpages
When the new self-service designs were released earlier this year, each of them was given an option for Dark mode. This was done in preparation for a subsequent update of the subpages of Xurrent Self Service, i.e. the New Request, My Requests, and other underlying pages. This update has now been made. When Dark mode […]
Introducing the UI Extension Designer
A brand new tool for creating UI extensions is now available for account designers and administrators in Xurrent. It is a visual ‘what you see is what you get (wysiwyg)’ designer, in which fields and sections can be easily created, added, moved, or removed. This is now the default way to create new UI extensions. […]
Shop Category Navigation and Description
A new rich text field has been added to the Self Service Settings page: Shop description. This allows administrators to add a description and / or an image to their shop page on Xurrent Self Service. This could include instructions on the process for ordering any of the items sold in the shop, for example. […]
Quickly Complete Assignments
Few things are as satisfying to a specialist as completing an assignment. Still, the process of completing a request, for example, can entail a number of steps. The specialist places the request in Edit mode, sets the Status to ‘Completed’, sets the Completion reason to ‘Solved’ (if Case Management is not enabled), scrolls down to […]
StatusCast App Added to the Xurrent App Store
We’ve added enhanced functionality to Xurrent with added capability building on the recent StatusCast platform acquisition. The new capability (described in detail below) requires minimal configuration and can have you up and running in under 10 minutes. The feature is accessed and installed via the Xurrent App Store. Earlier this year, Xurrent acquired StatusCast, a […]
The Xurrent MSP Blog Series: ITSMs and MSPs The Ideal Partnership
I’ve been helping companies implement IT service management for two decades. That includes architecting and implementing more than 200 ITSM installations worldwide. Thus the grey hair :). I have worked with the big (legacy) names but more than half of those have been with Xurrent. I have worked with organizations from every industry, and been […]
Language Selector in Xurrent Self Service
Using translations and auto-translate, Xurrent caters to users speaking different languages. Notes and other elements can be automatically translated into any of the 52 supported languages, the Xurrent user interface elements are maintained in most of those languages languages, and customer-specific records, such as knowledge articles, request templates, and UI extensions can be translated by […]
Data Integrity Reports for Requests With Workflows
When a request is registered from a request template and that request starts a workflow, the status of the request changes to ‘Workflow Pending’. The specialists should then no longer work in the request but continue in the workflow. If the Team, Member, or Status field is changed, a warning is displayed: ‘This request is […]
End User Support Domains in Service Desk Console
In an enterprise organization, it is very common for a person to have a Specialist role in one support domain, but not in others. That doesn’t mean that this person can’t be covered for one or more services from those other support domains, though. To register a request on any of those services, the specialist […]