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Blog
Service management simplified: The Xurrent approach to modern IT solutions
Complex technical integrations.Dedicated project teams.Data migration from legacy systems. These are just a handful of the many issues organizations face when implementing new service management solutions. The one thing all have in common? Not easy. In fact, far from it. Xurrent is turning the tables, challenging the status quo. Xurrent is easy. Easy to implement.Easy […]
Managing risks and delivering successful AI-driven outcomes at the Service Desk
AI is at or approaching the peak of its Hype Cycle™ — a graphic modeling of the typical progression of an emerging technology from initial excitement through disillusionment and eventually to practical usefulness. Now more than ever, it’s imperative that IT leaders carefully balance the risk vs. reward of all AI projects within their organizations. […]
Gartner IT Symposium 2024: 5 takeaways shaping the future of IT service delivery
In early November, “CIOs and IT executives convene[d] on the future of technology and business,” as the Gartner IT Symposium/Xpo™ landing page described. The event, hosted in Barcelona, Spain, in early November 2024, delivered on its promise to “bring together actionable insight, new technologies, and lasting connections to help … navigate disruption, tackle AI, and […]
LogicMonitor Integration Bolsters ITOM Use Case for Xurrent Customers, MSPs
IT and MSP Operations teams wage an unending battle to ensure uptime and high performance. Xurrent is the workflow platform for ops teams, MSP service desks and NOCs to automate incident management, communicate with stakeholders and manage their technology systems. To bolster our existing ITOps capabilities we’re excited to announce a tech integration with LogicMonitor, […]
Automation Rule by AI
Another AI powered feature is available and ready to power your business: AI Automation Rule creation. If Xurrent +AI is enabled in the ‘Account Settings’ section of the Settings console of your account, you will now see a text prompt at the top of the Automation Rules designer. Enter a narrative description in your own […]
Dark Mode on Self Service Subpages
When the new self-service designs were released earlier this year, each of them was given an option for Dark mode. This was done in preparation for a subsequent update of the subpages of Xurrent Self Service, i.e. the New Request, My Requests, and other underlying pages. This update has now been made. When Dark mode […]
Introducing the UI Extension Designer
A brand new tool for creating UI extensions is now available for account designers and administrators in Xurrent. It is a visual ‘what you see is what you get (wysiwyg)’ designer, in which fields and sections can be easily created, added, moved, or removed. This is now the default way to create new UI extensions. […]
Shop Category Navigation and Description
A new rich text field has been added to the Self Service Settings page: Shop description. This allows administrators to add a description and / or an image to their shop page on Xurrent Self Service. This could include instructions on the process for ordering any of the items sold in the shop, for example. […]
Quickly Complete Assignments
Few things are as satisfying to a specialist as completing an assignment. Still, the process of completing a request, for example, can entail a number of steps. The specialist places the request in Edit mode, sets the Status to ‘Completed’, sets the Completion reason to ‘Solved’ (if Case Management is not enabled), scrolls down to […]