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Blog
Partner Announcement: Fusion3
Fusion3 Consulting has joined the Xurrent partner community! With their team of experts, Fusion3 builds trusted partnerships with customers through exceptional technical competency, skilled project leadership, and a flexible support model. Keeping customer satisfaction as their top priority, Fusion3 executes with precision, delivers with consistency, and creates innovative solutions that solve business problems. “We are […]
Filters in Xurrent Self Service
So far, filters have only been available in the ‘All Requests’ and ‘My Organization’s Assets’ sections of Xurrent Self Service, as those sections are accessible to specialists, customer representatives, and key contacts. Those users have a much larger visibility to requests and configuration items than end users. We see, however, more and more end users […]
Mass Update Requests
In most cases, records in Xurrent are updated one at the time, driven by a specific workflow or administrative task. For other use cases, it would be helpful to be able to update multiple records at the same time. This must be done with great caution, though, due to the large number of dependencies between […]
Partner Announcement: ZOOStock
Xurrent Welcomes ZOOStock as Our Newest Partner! Xurrent is excited to announce our new partnership with ZOOStock, a leading Spain-based IT firm specializing in IT Service Management (ITSM) and Enterprise Service Management (ESM) solutions. This collaboration marks a significant step in expanding our reach and enhancing our connections with new customers. ZOOStock brings a wealth […]
Connect 24 Greatest Hits: Conference Highlights
Connect 24 has drawn to a close! We’ve had an incredible time meeting and getting to know the best minds in the ITSM industry, exploring what the future holds, and showing off the Xurrent platform. We’re sad to say goodbye to all of our new friends and connections, and to the city of Amsterdam! If […]
Putting Connect 24 into Practice: Launching Xurrent Enterprise Service Management Within Your Organization
One of Connect 24’s major keynotes, Unlocking Momentum: Navigating Enterprise Service Management with Xurrent, focuses on how companies can evolve their ITSM architecture into multi-tenant, cross-functional Enterprise Service Management (ESM). ESM, as exemplified by the Xurrent platform, connects all your departments in an efficient, streamlined structure that boosts overall productivity and service delivery. It’s truly […]
Cooking Up Success: Tuan Vu’s Recipes for Innovation (and Dinner)
Welcome to the latest installment of our Team Member Spotlight series, where we celebrate the incredible talent at Xurrent. This time, we’re excited to introduce Tuan Vu, Pre-Sales Engineer Lead and a member of our team who embodies the spirit of growth, innovation, and individuality here at Xurrent. Tuan’s journey to Xurrent began with an […]
Forward Email From Notes
The ability to send email from a request, task, and many other records is tightly integrated in Xurrent. These emails are then added as notes in that record. It is even possible to reply to an email note, or to any other note for that matter. As of now, it is also possible to forward […]
Version Control of UI Extensions
Whenever a UI extension is updated and saved, a new version of it is created. Until it is activated, it is labeled ‘Being Prepared’. So far, if an account designer or administrator wanted to return to a previous version of the UI extension, they could copy the HTML, JavaScript, or CSS, paste it into the […]