Welcome to the latest installment of our Employee Spotlight series, where we celebrate the incredible talent at 4me. This time, we’re excited to introduce Tuan Vu, Pre-Sales Engineer Lead and a member of our team who embodies the spirit of growth, innovation, and individuality here at 4me. Tuan’s journey to 4me began with an unexpected […]
/XURRENT
Blog
•
Patrick Bakker
Forward Email From Notes
The ability to send email from a request, task, and many other records is tightly integrated in 4me. These emails are then added as notes in that record. It is even possible to reply to an email note, or to any other note for that matter. As of now, it is also possible to forward […]
•
Patrick Bakker
Version Control of UI Extensions
Whenever a UI extension is updated and saved, a new version of it is created. Until it is activated, it is labeled ‘Being Prepared’. So far, if an account designer or administrator wanted to return to a previous version of the UI extension, they could copy the HTML, JavaScript, or CSS, paste it into the […]
•
Patrick Bakker
Maintain Tags
Two weeks ago, the possibility to add tags to requests was introduced, as a first version for this feature. Last week, although not communicated in the Development Update, it was made possible to manipulate tags with automation rules: With a string value: This can also create new tags that haven’t been used yet. Or with […]
•
Luke Walker
AI, User Outreach, and the Road Ahead with Phil Christianson, Xurrent’s New CPO
Xurrent recently welcomed Phil Christianson as our new Chief Product Officer, and he’s already making a major impact! As a significant part of his role as CPO, Phil works closely with Xurrent’s engineering organization to ensure the Xurrent platform continues to drive the innovation and reliability our customers demand. He’s thrilled to be with Xurrent, […]
•
Luke Walker
4me and Vitality Unveil the Future of Autonomous Enterprise Service Management at SITS24
In an era where digital transformation is more than just a buzzword, the SITS24 conference stands as a beacon for IT Service Management and Support professionals seeking to harness innovative technologies and ideas to propel their IT and enterprise service delivery. Scheduled for April 17-18, 2024 at the ExCeL conference center in London, SITS24 is […]
•
Patrick Bakker
Feedback on AI Request Summaries
It is now possible to provide feedback on AI request summaries, by answering the question ‘Is this accurate?’ with either ✓ or ×. Pressing ✓ marks the summary as accurate, while pressing × opens a dialog window to supply specifics. This allows the 4me AI team to troubleshoot the summary feature and ultimately improve it.
•
Patrick Bakker
Archive and Trash Configuration Items
In 4me, organizations can specify how long records that could contain personally identifiable information (PII) should be retained. A retention period can be specified for such records, to ensure that they are moved automatically to their account’s archive, and from there to their account’s trash. Once a record has been trashed, it is automatically erased […]
•
Luke Walker
Dalmatians and Demand Generation With Joanne Sweetman
Meet Joanne Sweetman! She’s the next guest in our Employee Spotlight series, and we were delighted to chat with her and learn all about what she’s been up to. Joanne is 4me’s Demand Generation Manager and, as such, plays a pivotal role in spreading the word about our cutting-edge platform and getting potential customers excited […]