4me is excited to announce the acquisition of StatusCast, a cloud-based provider of incident management products. StatusCast delivers external and internal status pages and incident management capability to dozens of Fortune 500 companies and SaaS brands. Status Pages and Incident Management The addition of StatusCast is an important step towards adding advanced functionality to the […]
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Blog
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Patrick Bakker
Introducing Tags
It is now possible to add tags to a request. Tags allow organizations to classify requests in many possible ways without changing their status, as is the case with product backlogs, for example. Tags can be added to a request in ‘View’ mode, by pressing the Tag icon at the right end of the Subject […]
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Patrick Bakker
My Organization’s Assets in 4me Self Service
Managers who for any reason do not have a specialist role in 4me, sometimes need to know how many laptops or other appliances are in use within their organization. If these managers are given the Key Contact role, they can now see all configuration items in 4me Self Service for which their organization (and each […]
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Patrick Bakker
Requests With Status Workflow Pending
When a workflow has started from a request, specialists should work on the workflow and not on the request. To encourage this, two adjustments have been made. For a person who is assigned to a request with status Workflow Pending, the toolbar actions which can change the status are now grayed out. Also, when the […]
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Patrick Bakker
Emergency Contact for Organizations
In certain emergency situations it is important to be able to immediately contact the right person within an organization. That would be the case for incidents related to cybersecurity, for example. Compliancy directives such as NIS2 or CMMC, even aim to make it required for service management organizations to publish their emergency contact information. 4me […]
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Patrick Bakker
Bulk Translations
In our global economy, it is commonplace for most organizations to interact with people who speak different languages on a daily basis. That’s why 4me provides its users with translation capabilities out of the box. This is done on three levels. Auto-translation of notes makes sure that any note that is added in another language […]
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Carlyn Manly
Team Member Spotlight: What Does ITSM Have in Common with Ultramarathons, Chocolate Milk and Taylor Swift?
It’s time for the next 4me Employee Spotlight, our ongoing series introducing members of the 4me team! We’re delighted and grateful to have so many wonderful people here at 4me; as with everything in ITSM, the human element is the most important, and we’re always excited to be a part of that, with our team […]
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Patrick Bakker
Added Data Integrity Reports
Four new reports have been added to the ‘Data Integrity Reports’ section of the Settings console. This is where users can find out if there are any records that are related to other records that are no longer enabled or available. For reports related to users, this usually means that another member, manager, or assignee […]
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Patrick Bakker
Rich Link Copy
Recently, we made several improvements to copying 4me fields to the clipboard. Much of the 4me records are clickable and users can now choose whether they want to copy the text of such a reference or the link. But even when copying a link to send to a colleague within 4me, for example, it helps […]