/XURRENT
Blog
Archive and Trash Configuration Items
In Xurrent, organizations can specify how long records that could contain personally identifiable information (PII) should be retained. A retention period can be specified for such records, to ensure that they are moved automatically to their account’s archive, and from there to their account’s trash. Once a record has been trashed, it is automatically erased […]
Dalmatians and Demand Generation With Joanne Sweetman
Meet Joanne Sweetman! She’s the next guest in our Team Member Spotlight series, and we were delighted to chat with her and learn all about what she’s been up to. Joanne is Xurrent’s Demand Generation Manager and, as such, plays a pivotal role in spreading the word about our cutting-edge platform and getting potential customers […]
Big News! We’ve Acquired StatusCast™!
Xurrent is excited to announce the acquisition of StatusCast, a cloud-based provider of incident management products. StatusCast delivers external and internal status pages and incident management capability to dozens of Fortune 500 companies and SaaS brands. Status Pages and Incident Management The addition of StatusCast is an important step towards adding advanced functionality to the […]
Introducing Tags
It is now possible to add tags to a request. Tags allow organizations to classify requests in many possible ways without changing their status, as is the case with product backlogs, for example. Tags can be added to a request in ‘View’ mode, by pressing the Tag icon at the right end of the Subject […]
My Organization’s Assets in Xurrent Self Service
Managers who for any reason do not have a specialist role in Xurrent, sometimes need to know how many laptops or other appliances are in use within their organization. If these managers are given the Key Contact role, they can now see all configuration items in Xurrent Self Service for which their organization (and each […]
Requests With Status Workflow Pending
When a workflow has started from a request, specialists should work on the workflow and not on the request. To encourage this, two adjustments have been made. For a person who is assigned to a request with status Workflow Pending, the toolbar actions which can change the status are now grayed out. Also, when the […]
Emergency Contact for Organizations
In certain emergency situations it is important to be able to immediately contact the right person within an organization. That would be the case for incidents related to cybersecurity, for example. Compliancy directives such as NIS2 or CMMC, even aim to make it required for service management organizations to publish their emergency contact information. Xurrent […]
Bulk Translations
In our global economy, it is commonplace for most organizations to interact with people who speak different languages on a daily basis. That’s why Xurrent provides its users with translation capabilities out of the box. This is done on three levels. Auto-translation of notes makes sure that any note that is added in another language […]
Team Member Spotlight: What Does ITSM Have in Common with Ultramarathons, Chocolate Milk and Taylor Swift?
It’s time for the next Xurrent Employee Spotlight, our ongoing series introducing members of the Xurrent team! We’re delighted and grateful to have so many wonderful people here at Xurrent; as with everything in ITSM, the human element is the most important, and we’re always excited to be a part of that, with our team […]