/XURRENT
Blog
Requests With Status Workflow Pending
When a workflow has started from a request, specialists should work on the workflow and not on the request. To encourage this, two adjustments have been made. For a person who is assigned to a request with status Workflow Pending, the toolbar actions which can change the status are now grayed out. Also, when the […]
Emergency Contact for Organizations
In certain emergency situations it is important to be able to immediately contact the right person within an organization. That would be the case for incidents related to cybersecurity, for example. Compliancy directives such as NIS2 or CMMC, even aim to make it required for service management organizations to publish their emergency contact information. Xurrent […]
Bulk Translations
In our global economy, it is commonplace for most organizations to interact with people who speak different languages on a daily basis. That’s why Xurrent provides its users with translation capabilities out of the box. This is done on three levels. Auto-translation of notes makes sure that any note that is added in another language […]
Team Member Spotlight: What Does ITSM Have in Common with Ultramarathons, Chocolate Milk and Taylor Swift?
It’s time for the next Xurrent Employee Spotlight, our ongoing series introducing members of the Xurrent team! We’re delighted and grateful to have so many wonderful people here at Xurrent; as with everything in ITSM, the human element is the most important, and we’re always excited to be a part of that, with our team […]
Added Data Integrity Reports
Four new reports have been added to the ‘Data Integrity Reports’ section of the Settings console. This is where users can find out if there are any records that are related to other records that are no longer enabled or available. For reports related to users, this usually means that another member, manager, or assignee […]
Rich Link Copy
Recently, we made several improvements to copying Xurrent fields to the clipboard. Much of the Xurrent records are clickable and users can now choose whether they want to copy the text of such a reference or the link. But even when copying a link to send to a colleague within Xurrent, for example, it helps […]
Additional Email Templates for Reservations
In the last few weeks, several usability improvements to the Reservations capability were introduced, as suggested by one of our customers during the latest Customer Advisory Board meeting. As a final step for this effort (at least for now), two new email templates of type ‘Reservation’ are introduced. Although several email templates were already available […]
Partner Announcement: SVA
Xurrent Announces New Strategic Partnership with German IT Service Provider SVA, GMbH Xurrent is proud to announce our newly established partnership with SVA, GmbH, one of Germany’s leading IT service providers. The partnership significantly enhances the ability of Xurrent and SVA to empower clients to leverage first-class service management approaches that foster superior agility, connectivity, […]
Partner Announcement: xamplo
Xurrent Welcomes xamplo into Our Partner Network Today marks the beginning of an exciting new chapter for service management in Switzerland. Xurrent is excited to announce our strategic partnership with xamplo, a proven expert in the IT service management and enterprise service management fields. This collaboration marks a significant milestone in our quest to continue […]