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Blog
Copy to Clipboard Improvements
When working in different tabs or applications, it can sometimes be helpful to be able to easily copy information from one place to another. In the Xurrent Specialist Interface this is possible for names and subjects of all record types (and also for record IDs, such as Request IDs or Task IDs). By hovering over […]
Automation Rule Execution Views
Organizations that make extensive use of the Automation Rules capability within Xurrent, regularly check the executions of those automation rules for any possible errors. This can become rather time consuming, as the rules must be checked one at the time. To make this work a bit easier for Xurrent administrators and auditors, a new ‘Automation […]
Maintenance Windows
A maintenance window is a recurring period of time designated in advance, during which preventive maintenance that could cause disruption of a service may be performed. It is now possible to define such maintenance windows and relate them to specific service instances. A new Maintenance window field has been added to the Service Instance form. […]
AI Suggestions to Improve Knowledge Articles
In the context of customer support, ‘shift left’ refers to the practice of moving certain support-related activities and responsibilities closer to the beginning of the customer journey or support process. The goal is to address customer issues and provide assistance as early as possible in the support workflow, empowering users to find solutions independently, which […]
Relate SSO Configurations to Organizations
Xurrent® can be configured to use an organization’s existing identity provider (such as Active Directory, Microsoft Azure, OneLogin, etc.) instead of Xurrent’s own authentication mechanism to determine whether a user should be able to access Xurrent. This is known as Single Sign-On (SSO). It is even possible to configure different SSO configurations for different external […]
Team Member Spotlight: Authorship and Africa Travels with Wouter Wyns
Welcome to the first installment of Xurrent’s Team Member Spotlight series! Every month, we’ll be interviewing a member of the Xurrent team to learn more about their lives, interests, and passions. ITSM is, after all, about humans: User-friendly, efficient service management makes everyone’s lives easier and less stressful, and that’s Xurrent’s mission. So what better […]
Shop Article Categories
It is now possible to group shop articles into categories. This allows administrators to build more structure into the shop, which should give users a better shopping experience. Especially when many shop articles are made available to them. A new ‘Shop article categories’ section has been added to the Settings console. Apart from a name, […]
Xurrent Earns 30 New Awards, Including High Performer and Momentum Leader Badges, in G2’s Winter Report 2024
Xurrent is starting 2024 off strong by earning 30 new G2 badges – this time from G2’s Winter Report 2024. We’re honored to be included among the many innovative and trailblazing companies recognized by G2 users this year, and delighted to add these new badges to our G2 collection! Our newest badges include recognition for […]
Xurrent Brings Scott Hutchins On Board as VP of AI and Integrations
Xurrent is committed to continuing to deliver best-in-class ITSM and ESM capabilities, an important aspect of which includes advancing our artificial intelligence (AI) and integration capabilities. In keeping with our ambitious AI and integration strategy, we’re delighted to announce Xurrent’s new VP of AI & Integrations, Scott Hutchins. Scott has extensive experience in building AI-driven […]