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Blog
Relate SSO Configurations to Organizations
Xurrent® can be configured to use an organization’s existing identity provider (such as Active Directory, Microsoft Azure, OneLogin, etc.) instead of Xurrent’s own authentication mechanism to determine whether a user should be able to access Xurrent. This is known as Single Sign-On (SSO). It is even possible to configure different SSO configurations for different external […]
Team Member Spotlight: Authorship and Africa Travels with Wouter Wyns
Welcome to the first installment of Xurrent’s Team Member Spotlight series! Every month, we’ll be interviewing a member of the Xurrent team to learn more about their lives, interests, and passions. ITSM is, after all, about humans: User-friendly, efficient service management makes everyone’s lives easier and less stressful, and that’s Xurrent’s mission. So what better […]
Shop Article Categories
It is now possible to group shop articles into categories. This allows administrators to build more structure into the shop, which should give users a better shopping experience. Especially when many shop articles are made available to them. A new ‘Shop article categories’ section has been added to the Settings console. Apart from a name, […]
Xurrent Earns 30 New Awards, Including High Performer and Momentum Leader Badges, in G2’s Winter Report 2024
Xurrent is starting 2024 off strong by earning 30 new G2 badges – this time from G2’s Winter Report 2024. We’re honored to be included among the many innovative and trailblazing companies recognized by G2 users this year, and delighted to add these new badges to our G2 collection! Our newest badges include recognition for […]
Xurrent Brings Scott Hutchins On Board as VP of AI and Integrations
Xurrent is committed to continuing to deliver best-in-class ITSM and ESM capabilities, an important aspect of which includes advancing our artificial intelligence (AI) and integration capabilities. In keeping with our ambitious AI and integration strategy, we’re delighted to announce Xurrent’s new VP of AI & Integrations, Scott Hutchins. Scott has extensive experience in building AI-driven […]
Print Gantt Charts
It is now possible to print Gantt charts to paper or PDF. To do this, first open a workflow or project and press the Gantt Chart button. Then simply press Control + P on a PC or Command + P on a Mac to open the print dialog window, select the right settings, and save […]
Xurrent Auto-Translation: Advancing Global Collaboration and Efficiency
Whether you’re scaling your services to support new geographic markets, or attempting to connect regionally distributed teams, language barriers can be a major obstacle to efficiency and collaboration. A lack of a common language between team members, customers, partners, or constituents can mean that simple projects or straightforward issues take weeks or months to resolve […]
Ask for Clarification in Approval Tasks
It was already possible to set a task in the status ‘Waiting for Customer’ (WFC) for Risk & Impact and Implementation tasks. Now, it is also possible to do this for Approval tasks. This makes it possible for the approver to request clarification, instead of just rejecting the task because not all required information is […]
Use Teams for Chat
Organizations that prefer their users to use Teams as the standard chat application can now install the Teams App in the Xurrent App Store. When this app is installed, Xurrent specialists who start a chat session with another specialist or an end user from within Xurrent automatically use Teams. Note: this does not include Xurrent […]