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Blog
Usability – Adding and Removing a Set of Fields
There are a few 4me forms in which the user can duplicate some of the form’s fields multiple times. Specifically, this is possible in: a broadcast for adding a translation an email design for adding a translation an email template for adding a translation a knowledge article for adding a translation a service offering for […]
4me in Russian (русский)
4me has already been translated in quite a few languages such as Danish, French, German, Korean, Polish, Portuguese and Spanish. Now all specialists who speak Russian can switch their 4me interface to Russian. They can do this by going to ‘My Profile’ and opening the ‘Personal Preferences’. That is where they can select the language […]
Auto Translation Supports 9 More Languages
Six additional languages were already added to 4me’s popular
Filter Scope Expanded for Dashboards
When a filter is being defined for a report, the options are limited to the ones that match at least one record that could be included in the report. But when a dashboard is created, it is not yet known which records may in the future be included in the reports of this dashboard. Hence, […]
Partner Announcement: Quintica
Today, we are proud to announce our new partnership with Quintica in South Africa. As part of the Quintica group that has operations in Africa and the Middle East, Quintica South Africa has a base of professionals, capable of defining, creating and supporting their customer’s business aspirations to make complex simple. The consultants of this […]
Partner Announcement: 3 Headed Giant
We are excited to welcome 3 Headed Giant to the 4me Partner Network. Headquartered in Belgium, 3 Headed Giant specializes in Enterprise Service Management and offers tailor-made solutions that enable organizations to better control the services they rely on. The team of 3 Headed Giant is made up of service management process and tooling specialists, who have already […]
Request Group Visibility Enhancements
A couple of improvements have been made to the logic that determines who can see request groups and what they are allowed to see in these request groups. 4me already allowed the requester and support specialists to continue to add notes to a request after it was added to a request group. When they add […]
Data Protection Workflow Examples
All 4me demo environments have a special support domain account called ‘Widget Data Protection’. This account is available at https://wdp.4me-demo.com/. It now includes several change templates to demonstrate how organizations can use 4me to manage the security and privacy of their services and demonstrate compliance during audits. Apart from these change templates, there are now […]
Group Completed Requests
Handling a major service outage can be stressful. End users may have submitted many requests during the outage and most of these will have been grouped together. But after the outage was resolved and the request group was completed, there may still be some open requests that were not yet added to the group. These […]