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Blog
Audit Trail Entries for All Notifications
Whenever 4me sends out an email notification to someone about a record such as a request or task, an entry is added to the audit trail of this record. This feature was implemented some time ago so that it is easy to check whether someone, or a whole team, was notified via email. This feature has […]
Impressions from 4me CAB 2019
This year’s 4me Customer Advisory Board meeting was held at Château St. Gerlach in the southern tip of the Netherlands, between Belgium and Germany. A diverse group of representatives from 10 large customer organizations and their 4me implementation partners discussed ideas for new 4me capabilities with each other and key members of the 4me team. The […]
Status of Tasks Displayed in Gantt Charts
The Gantt charts of changes and projects that are managed in 4me offer a helpful graphical overview of the tasks, the order in which they should be completed, as well as their timing. To provide an even more complete overview, 4me now also presents the current status of each task in the Gantt chart. This small […]
Time Spent on Requests and Related Changes
Another set of time spent reports has become available in 4me’s Analytics console. These reports have been added to make it easier for service provider organizations to identify requests that their specialists have spent a significant amount of time on. Time Spent on Open Requests Time Spent on Open Requests and Related Changes Time Spent on […]
Account of External Customer or Provider in SLAs
4me records are often related to multiple other records. The unique strength of 4me is that it allows support organizations to link their 4me accounts so that they can work together. When one organization’s 4me record contains a link to a 4me record of another organization, it is often helpful to point this out. 4me does this in […]
Grouped Requests Waiting for You
When a request group is set to the status ‘Waiting for Customer’, the requesters of the requests that are included in this group are notified. Their individual requests show up in 4me Self Service and the 4me App as ‘Waiting for you’. This ensures that they know what information the specialist who was working on the request […]
Partner Announcement: OpenVision
We are delighted to announce our partnership with OpenVision in Thailand. This partnership not only adds another very experienced Service Management provider to the 4me ecosystem, but also marks 4me’s entry into Southeast Asia. OpenVision recognizes the value 4me brings to the space with its focus on global usability, performance, ease of use and provider collaboration […]
Auto Translation Switched On by Default
Henceforth, the Auto Translation option is switched on by default. This means that when a new Person record is created, the Auto translation box is checked. This is the case regardless of whether this person record is registered manually in the user interface, uploaded by means of an import, or generated using the REST API. This is […]
ConnectNow Chat Integration with 4me
A new standard integration has become available for 4me customers, thanks to the ConnectNow development team. ConnectNow is a chat application that allows service desk analysts and service-specific support teams to work on multiple concurrent chat sessions. Support organizations implement ConnectNow to offer their customers a chat interface that connects them with a human support specialist.