/XURRENT
Blog
OpenAI Replaced by AWS Bedrock
Xurrent has implemented several enhancements that make use of AI, specifically Large Language Models (LLMs). These include request summaries, knowledge article creation, and a feature where customers are reminded that a specialist is waiting for their input. So far, the AI capabilities provided by OpenAI were used for this. As of now, AWS Bedrock is […]
Automatically Clear Member on Agile Boards
In accounts where the ‘Agile’ option is enabled in the account settings, specialists are able to define and use agile boards, along with product backlogs and Scrum. Those agile boards consist of a number of columns which can be configured for automated action, to be executed when an assignment is placed in that column. A […]
AI: Summary for Waiting for Customer Follow-Ups
Recently, Xurrent introduced a feature where, if a request has already been sitting in the status ‘Waiting for Customer’ for some time and no response has been provided by the requester, a follow-up message is sent. For this, the email template ‘Waiting for Customer Follow-Up’ is used. A new variable is now available for this […]
Share Personal Views
It is now possible for team managers and coordinators to share personal views with their team members. Using a shared view ensures that all team members work in a uniform way. When creating or editing a personal view, team managers can now select with which of the teams they manage they want to share that […]
Display Column Charts as Pie- or Donut Charts
Last month, an enhancement was released that makes it possible to display almost any report in the ‘Reports’ section of the Analytics console as a table, allowing managers to see data in even more ways then they already could. Now it is made possible to display many (vertical) column charts as a pie chart, or […]
Share Configuration Items With Trusted Account
A new trust option is available for accounts that want to make their configuration items (CIs) visible to specialists, financial managers, and configuration managers of another, trusted account. A very common use case for this is when a data security account, such as Widget Data Protection of the Xurrent demo data, needs to be able […]
Notification to Secondary Email Address
Although each person registered in Xurrent only has one primary email address, it is also possible to create or respond to requests with a different email address linked to the person record. This is handled by the mail API. Xurrent automatically relates these requests or notes to the right person. The notification of a newly […]
Auto-Mapping in Account Sync
Since the original introduction of Xurrent Account Sync earlier this year, many record types, including the most relevant ones such as request and task templates and UI extensions, have been added to this feature. It was also made possible to select a distinct set of records of a certain record type to be synchronized with […]
Options for Problem and Release Management
In the Xurrent Development Update of two weeks ago, Xurrent Case Management was announced. By enabling one single option in the Account Settings, an account owner can simplify the use of Xurrent by removing fields and settings that may not be relevant to users of that account. Two new options have now been introduced with […]