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Blog
Stefanini and 4me Announce Strategic Partnership
4me and Stefanini, a global provider of technology services, have entered into a strategic worldwide partnership. This partnership makes it possible for Stefanini’s customers to collaborate seamlessly with Stefanini on all services that Stefanini provides to them.
Browse Through All CI Relations
A recent performance enhancement has made it possible to open a configuration item (CI) and quickly search or browse through all its relations. Regardless of how many relations the CI has with other CIs, the speed with which the relations are retrieved is almost instantaneous. In the past, only the first 100 relations of a […]
Adjust Dashboard Filters in View Mode
It is possible for account designers and account administrators to share dashboards with others. When someone else opened a shared dashboard, however, it was not possible for this person to modify the filters that were defined for the dashboard. That is because, in order to adjust the filters, the user first needed to place the […]
Improved Impact Icons
People who are colorblind had trouble distinguishing between the gray impact icon ‘Low’ and the red impact icon ‘Medium’. They had the same issue when 4me showed them with the gray impact icon ‘High’ and the red impact icon ‘Top’. To make it easy for them to see the difference, the solid gray bars of […]
Employee ID Uniqueness
It is no longer necessary for the value in the Employee ID field of a Person record to be unique. This extra flexibility is provided for large enterprises that have multiple legal entities in different countries. In such environments, it is likely that the different legal entities use different HR systems, which introduces the possibility […]
You Are Not a Member
When someone has the Specialist role of a 4me account, this person is able to edit requests in that account. This person can, for example, update the status of a request from ‘Assigned’ to ‘Accepted’, which causes his/her person record to be selected in the Member field of the request. But if this specialist is […]
More Error Details in Webhook Email Notifications
When an external server is down, all webhooks that tried, but failed, to reach this server are now remembered as ‘offending’ webhooks. This allows 4me to include the name and 4me account ID of the offending webhooks when it sends out an email notification to the email address specified in the field ‘Mail exceptions to‘ […]
Default Source Field Values for Requests
As a follow-up to the recent improvement of the Source labels that are displayed in the request reports, the default values that 4me specifies in the Source field of requests have now also been adjusted to make them a little easier to understand. Henceforth, the Source field of a request that was registered in the […]
Set Up a SCIM Integration in Demo
Demo instances can now also be integrated with identity providers like Microsoft Azure Active Directory, Okta, OneLogin or Google Cloud Identity for automated provisioning. After accessing a 4me demo instance and signing in to an account as its owner, it is possible to open the ‘Apps’ section of the Settings console. There, the ‘SCIM’ app […]