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Blog
Labels Adjusted in Requests by Source Reports
There are three reports available in 4me and one in 4me Self Service (for key contacts) that break down the number of requests by source. In the past, when organizations started using 4me, they would typically see the following 3 request sources: Full UI Self Service Email But because many people did not understand what […]
Notes Excluded from Exports
Many record types in 4me have a ‘Notes’ section. For example, requests, problems, tasks, projects, etc. all have this section. The ‘Notes’ section of a single 4me record can contain many individual notes, each with a lot of text. In the past, when records were exported, all the notes that were part of these records […]
Reply Within 28 Days
Normally, when someone replies to an email notification from 4me about a request, problem, release, change, change task, project or project task, the reply gets added as a note to the record for which the notification was generated. From now on, though, 4me first checks whether this record reached its final status more than 28 […]
IFDC and 4me announce global partnership to support VeriSM™
The International Foundation for Digital Competences (IFDC) and 4me, Inc., provider of the 4me Enterprise Service Management service, today signed an agreement to further support and promote VeriSM™. VeriSM™ is a service management approach for the digital age that helps service providers create a flexible operating model to meet desired business outcomes. VeriSM™ supports organizations to […]
Webhook Retry Success Notification
Two small but helpful improvements have been released to help administrators who are in charge of the webhooks that their organization has set up in 4me. The first improvement ensures that the value in the URI field of a webhook (excluding any user credentials or parameters) is included in the email messages that 4me sends […]
Mark as VIP
The VIP checkbox on the Person form has been replaced by an icon that can be pressed to mark someone as a VIP. This icon is available to the right of the Name field to make the Person form look a little cleaner in Edit mode. To remove the VIP mark again, simply press the […]
Report Type Indicators
When users go to the Analytics console and open the ‘Reports’ section, they will notice that a new column has been added to the list of reports. This column contains the report type icon. This small indicator, combined with the ability to filter the long list of reports using the Search box in the toolbar, […]
Two More Request Filters
When a view is opened that lists completed requests, it is now possible to filter this view on the satisfaction response provided by the requester. But the ‘Satisfaction’ filter is not the only new filter that has been added for request views. The ‘Account’ filter has also become available. The combination of these two filters […]
Filter Inbox by Member
The Member filter has been added to the ‘My Team’s Inbox’ view. This makes it possible for someone who is a member of one or more teams to open the ‘My Team’s Inbox’ view and filter it on one or more specific members. The Inbox console has been improved in another subtle way. This concerns […]