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Blog
CTI Fallback
With 4me it has always been easy to establish a computer telephony integration (CTI). The CTI support that 4me provides makes it possible to open 4me’s Service Desk console when a service desk analyst accepts a new call. By getting the automatic call distributor (ACD) to ask the number of the request that the caller […]
Partner Announcement: The Gomel Group
We are extremely happy today to announce a new partnership with The Gomel Group as we continue to build up the 4me Partner Network in the United States.
New Field – Authentication ID
To provide an alternative to using the Primary email field values to uniquely identify people who need to be granted access to 4me after an organization’s identity provider has sent a SAML request to 4me’s single sign-on functionality, a new field has been added to the Person form. This field is labeled ‘Authentication ID’. The […]
Support Team No Longer Required when CI Is Removed
A minor adjustment has been made in the validation rules for the Support team field of the Configuration Item form. Because of this adjustment, this field is no longer required when the status of the CI is set to ‘Removed’.
Edit Report Filters
In the past, it could happen that a user would not be able to filter a report in 4me on two specific services if these services were alphabetically far apart. That was because the user might, for example, want to filter on the services ‘Business Intelligence’ and ‘Windows Servers’. If the organization has many services, […]
4me Named Rising Star by ISG
4me is recognized as a “Rising Star” in the latest edition of the ISG Provider Lens™ report for 2019. The report looks at the ability of IT Service Management (ITSM) and Service Integration and Management (SIAM) vendors to support the needs of enterprise organizations to support the digital workspace.
Automation Trail
In the past, it was possible to see which automation rules were added to a request or task by expanding its ‘Automation Rules’ section. But just like their Audit Trail, people will mostly use this information when something happened that they did not expect. Because of this, the ‘Automation Rules’ section has been moved. It […]
The Support URL Field Has Moved
The Support URL field used to be included in the ‘Custom Links‘ section of the Settings console. There it was mostly overlooked, despite the fact that it can be quite useful. This field makes it possible for support organizations to provide another means of contacting them when someone is not able to access 4me to […]
Translate More Quickly
A small but helpful usability feature has been added for the people who maintain translations in the ‘Translations’ section of 4me’s Settings console. Now, when they select a phrase to translate, they will see that the Save & Next button has become available. Pressing this button saves the translation and opens the next phrase. When […]