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Blog
4me SDK for .Net Framework
Developers who are most comfortable with C# or Visual Basic will be excited to hear that a 4me software development kit (SDK) has become available for the Microsoft .Net Framework. Like the SDK that was already available for Ruby, this new SDK is essentially a 4me Client. It can be installed on servers to make […]
Export and Import Avatars
In 4me it is possible to upload a small picture, or avatar, for specific records. That makes these records easier to recognize for users. The records for which a picture can be uploaded are: Holidays Organizations People Product Product Categories Service Service Categories Sites Teams The export files of these records now have an additional […]
Export and Import Inline Images
When a new 4me account is being populated in QA and several request templates and knowledge articles have been prepared and approved, they can be exported and imported again into the organization’s 4me production account before go-live. But if these templates and articles include images in, for example, their Instructions field, these images would not […]
Best Effort SLA Resolutions Over Time
Another SLA report has been added to the ‘Reports’ section of the Analytics console. This report has a specific focus on requests that are linked to an affected SLA but for which a resolution target was not stipulated. This report can be useful, for example, when a support organization wants to try to set a target […]
This Service Is Unavailable
The text, which was displayed when someone moved the mouse cursor over the red dot that indicates that a service is down, has been adjusted. This was necessary because it turns out that people frequently misinterpreted the text, which explained that: “This service is currently unavailable.” Especially in Self Service, this message was often perceived […]
Completed Changes by Completion Reason
The report ‘Completed Changes by Completion Reason‘ has been added to the ‘Reports’ section of the Analytics console. It is not terribly special, but it should help organizations when they review their completed changes. Especially since the addition of the two extra completion reasons, this report should be a good starting point when looking for […]
Preview a Person Before Selecting
Service desk analysts who work for very large enterprises have reported that it is sometimes difficult to know who to select when someone with a common name calls the service desk. In such cases, the list of suggestions for the Requester field does not always provide enough detail to uniquely identify the caller, especially if […]
Who Is Available Now?
When a team coordinator needs to decide who to assign an urgent request to, it would help if it were possible to see who is currently working in 4me. That is now possible. When someone is active in 4me, a small green dot is displayed in the upper right corner of the person’s avatar. Being […]
What Time Is It Where You Are?
In 4me, everyone can select their local time zone in their profile. This ensures that 4me presents all dates and times (such as resolution targets) in the selected time zone. What is new is that people are now able to see the local time of others in 4me. That should help them avoid calling someone […]