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Blog
Frank Bakker Joins the 4me Team
Today, I am excited to announce that Frank Bakker has officially joined the 4me team. In his new role as Director Strategic Accounts, Frank will be responsible for developing strategic relationships with enterprise customers and partners on Europe’s mainland. Frank has a long history in our industry with service management products from Peregrine, BMC Software […]
User Field Renamed to Requester
Service desk analysts will notice that a small adjustment has been made in the Service Desk console. There, the User field has been renamed to ‘Requester’. In addition, the button has been relabeled to ‘New Person’ and the header ‘Requests of User’ now reads as ‘Previously Submitted Requests’. The objective of this minor change is […]
Allow Your Providers to See Your Specialists
Last week it became possible for an enterprise customer to allow a managed service provider (MSP) to register requests for the customer’s specialists, without having to make the customer’s Service Desk Analyst role available to the MSP. To ensure that the service desk analysts of the MSP are able to contact the customer’s specialists, they […]
Source of a Note
The ‘Copy note to change‘ option was introduced a few years ago. It is a helpful feature for specialists to inform the manager of a change about the information they are entering in the Note field of a task. But when a change manager reviewed the Notes section of a change, it was not always […]
Account Name of Requester
When a specialist opens a request that was submitted by someone from another account, the name of the account in which the requester’s person record is registered is now displayed next to the name of the requester. This is especially helpful for managed service providers (MSPs) that work with enterprise customers that have their own […]
End-of-Life Announcement – Classic Self Service
In October 2017 a new version of 4me Self Service was released. Since then, several enhancements have been added to that version of Self Service, like the Watchlist, the Notification Center and the Refine Search option. To stop having to support two separate Self Service versions, classic Self Service will be switched off completely on […]
Audit Trails Opens at Selected Audit Entry
A minor but helpful usability feature has been added for auditors and account administrators in the ‘Audit Entries’ section of the Settings console. In this section they have always been able to review audit entries. When they would select an entry, the entire audit trail that this entry is a part of opens on the […]
The 4me SCCM Connector
Another standard 4me integration has become available. It is the 4me SCCM Connector. This connector makes it possible for organizations to integrate their Microsoft System Center Configuration Manager (SCCM) instance with their 4me account. The result is that their PC and server data is automatically maintained in the 4me configuration management database (CMDB).By default this […]
Delete Unused Service Categories
Organizations perfect the categorization of their services from time to time. When they do, they are often left with a few service categories that no longer contain any services. To help them maintain a clean list of service categories, account administrators are now able to delete any unused categories.