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Blog
Reference Other Records
The Reference feature has become available in the Note fields of requests, problems, releases, changes, change tasks, projects and project tasks. This is an important usability feature that makes it possible for specialists to include references to other 4me records in their notes. It was already possible to insert the permalink of another 4me record […]
You Are in QA
People who regularly work in 4me’s quality assurance environment will probably have experienced a moment of confusion every now and then where they switched browser windows and thought they were in production, but were actually looking at a QA session. To avoid this, you now see a bright green bar in QA just above the […]
4me and Scopism Announce the Results of First Global SIAM Survey
Palo Alto, California, November 8, 2018 – 4me Inc., a SaaS start-up dedicated to improving the success of selective outsourcing, is delighted to announce the availability of the first global SIAM survey that it commissioned through IT Consulting firm, Scopism.
No More Popup Notification After Registering Request
A minor optimization has been introduced that prevents a browser notification from popping up immediately after someone submitted a request for him/herself. The reason why this popup now gets suppressed is that it could be a little annoying. After a request is saved successfully in 4me Self Service or in the full UI, the requester […]
Security Certificate Product Category
A new product category has been added, because several organizations indicated a need for it. This new category is called ‘Security Certificate’. It was already possible for organizations to add this category by themselves in the ‘Product Category‘ section of the Settings console, but now it is available by default in all 4me accounts. This […]
Filter on Member
Another filter has become available for the request views in the Records console and for the request reports in the ‘Reports’ section of the Analytics console. This filter is called ‘Member’. The ‘Team’ filter was already available, but thanks to the ‘Member’ filter it is now possible to get more granular information. This new filter allows […]
Satisfaction Displayed for Completed Requests
An extra column has been added to the views that can contain completed requests. This column shows the satisfaction feedback that was received from the requester. A green thumbs up icon is displayed when the feedback was positive; a red thumbs down icon is presented when the feedback was negative. Apart from the views in […]
Search for Specific Record Types in Self Service
When someone performs a search is Self Service, the search looks through all the records that this person has access to in Self Service. That means that the search results may include this person’s requests, approval tasks, services, etc. But if this person only wants to look through the knowledge base, or look for a […]
4me in Portuguese (Brazil)
The full UI of 4me and 4me’s Self Service interface are now available in Portuguese for enterprise employees and support specialists in Brazil. When they click on themselves on the very right side of the toolbar and go ‘My Profile’, they can update their personal language preference to ‘Português (Brasil)’.