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Carlyn Manly
Relaxed Attachment File Size Limit

People may have already noticed that the attachment file size limit has increased significantly. In the past the maximum size of an attachment, including videos and files in the Media Library was 20 MB. This limit has been relaxed to 2GB.

Carlyn Manly
Securing API Tokens

When a specialist clicks on him/herself in the far right of the toolbar and selects the option ‘My Profile’, it used to be possible for this person to go to the ‘API’ section and see his/her API token.

Carlyn Manly
Using the API to Create a New Product Name

When a configuration manager registers a new product, the name of this product gets filled out automatically in the Name field when its brand, model and category are specified. The REST API for products now provides the same helpful feature.

Carlyn Manly
Track Time Spent on Projects, Changes and Releases

People who have the Project Manager role are now able to see the time entries that their colleagues added to the tasks of the projects they manage. Similarly, change managers are able to see the time their colleagues spent on the tasks of their changes. And if someone is the manager of a release, this […]

Carlyn Manly
SLA No Longer Affected

Sometimes an SLA is no longer considered affected by a request. That happens, for example, when the provider that is responsible for the SLA has rejected the request.

Carlyn Manly
Mass Update of the CMDB

Apart from being able to filter the configuration item views, configuration managers are now also able to perform mass updates of the CI records. This is a powerful new feature that makes it much easier to maintain a clean configuration management database (CMDB).

Carlyn Manly
Filtering Views

Some people already noticed the filter icon that is now visible in the header of the views within the Records console. When a user clicks on this icon, the filter options for the view are provided.

Carlyn Manly
Even Faster Performance for Large Enterprises

A significant performance improvement has been transferred to production. Specialists who work in very large organizations should notice that their requests, problems and tasks now open just a little bit quicker when they place them in Edit mode.

Carlyn Manly
Filter Request Reports by Source

Another filter option has been added to the request reports that can be found in the ‘Reports’ section of the ‘Analytics’ console. It is the ‘Source’ option. This new filter makes it possible to restrict the data in these reports so that they include, for example, only the requests that were submitted using 4me Self […]