/XURRENT
Blog
A New Way to Look Up CIs
A helpful feature has been added that gives service desk analysts and specialists another way to quickly find a specific configuration item (CI).
Maintaining People's Roles in the Directory Account
An important adjustment has been made to the access rights that the Directory Administrator role provides. In the past, this role made it possible to grant and revoke all roles of the directory account and all of its support domain accounts for all person records stored in the directory account. Now the Directory Administrator role […]
Filter Request Templates in Service Hierarchy Browser
When an organization has prepared a large number of request templates for some of its services, it can be a little cumbersome for support specialists to find the correct template in the Service Hierarchy Browser (SHB).
Going Back Up the Service Hierarchy
An interesting feature has been added to the Service Hierarchy Browser (SHB). It has always been possible to click on a child service instances in the SHB to go down a level in the service hierarchy. Then the ability to reset the SHB was introduced, which essentially offered the ability to jump all the way […]
Partner Announcement: Red Shift Consultants
We are extremely happy today to announce a new partnership with Red Shift Consultants as we continue to build up the 4me Partner Network in the United States.
Apply Knowledge Faster
A significant performance enhancement has been deployed to ensure that specialists can look up knowledge articles faster after they press the Apply Knowledge button (i.e. the little owl icon) in the Note field of a request.
An Additional Change Status
The status option ‘Being Created’ has been added for change records. Change managers will see this status only briefly whenever they save a new change. As soon as all the tasks of a new change have been registered, the managers will see that the status automatically updates to ‘Registered’. The advantage of this adjustment becomes […]
Improved Microsoft Azure AD Integration
Microsoft has improved its standard integration that gives its Azure Active Directory customers the benefits of enterprise-class single sign-on with 4me without any complex technical setup. This SSO integration allows an organization’s employees to sign in to 4me using their Active Directory credentials. With this integration enabled, employees do not need to enter a separate password […]
Extra Sign In and Sign Out Protection
Two more security enhancements have been added that will help users protect their access to 4me. Neither of these improvements should have a big impact on users, but they may notice a minor difference in behavior.