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Blog
Improved Usability of Self Service Design
A few weeks ago several improvements for 4me’s code editor were released. Today, the people responsible for maintaining their organization’s Self Service design will be happy to hear that the usability of the ‘Self Service Design’ section of the Settings console has been improved even further.
Automation Rules Training
Another training module has been added to the 4me Learning Center. This new module is targeted at advanced users of 4me and consultants who are interested in discovering the possibilities that the automation rules provide.
Retention Policy
Service providers are now able to specify how long records, which could contain personally identifiable information (PII), should be retained. By specifying a retention period for such records, service providers can ensure that they are moved automatically to their 4me account’s archive, and from there to their account’s trash. Once a record has been trashed, […]
Restricting Content from External Sites
A new security enhancement had to be added. This enhancement is unfortunate, but necessary. It limits the ability to include URLs for images or videos from external sites.
Your SIAM Getting Started Kit
More and more people are talking about SIAM (Service Integration and Management) and want to learn more about it. We have gathered what we think are the best resources available today to provide you with a SIAM starter kit.
Using 4me Icons in Your Designs
The entire list of the roughly 200 icons that are used in 4me has been made available for you on the 4me Developer website. This makes it easy for designers to look up an icon and include it in the Self Service design, or a UI extension, of their support organization.
Responsibility for Maintaining Service Instances
The access rights that the Configuration Manager role offered for registering and updating service instances has been transferred to the Service Level Manager role. Several 4me customers requested this adjustment and their reasoning seems sound.
Preventing Insecure Content
It is no longer be possible to create or update records if they contain insecure links in their HTML, JavaScript or CSS fields. Any pre-existing insecure content will continue to work for now. To help customers prepare and migrate any insecure content, the account owners will receive an email with a list of records that […]
Improved Translation Interface
The ‘Translations’ section of the Settings console has been improved. The objective of this change was to make it easier to find a specific phrase within a specific record type when it needs to be translated, or when its translation needs to be updated. A secondary objective was to make this console respond faster. This […]