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Blog
Open Requests by Business Unit
The report ‘Open Requests by Business Unit’ has been added to the ‘Reports’ section of 4me’s Analytics console. This report is especially useful for large enterprises that are organized in divisions or business units, each with their own departments. For such enterprises, this report can provide a more meaningful overview than the ‘Open Requests by […]
Service Desk Console in Language of Analyst
All information in the Service Desk console now gets presented in the preferred language of the service desk analyst whenever possible. The information that can appear in the Service Desk console and which organizations can translate is: Support domain — title and description Service category — name and description Service — name and description Service […]
Current Usage Overview Improvement
The ‘Current Usage’ section of the Settings console has been modified to allow organizations to get a real-time view of all the billable users in their 4me account. That means that this view now lists only the people who are registered in the account and who have the Auditor, Specialist and/or Administrator role. The number […]
Spot the Differences in Audit Trails
The audit trails have been improved to make it a little easier to see what has been updated in fields that can contain a lot of information. The previous value and the new value are now presented side by side.
Improved Image Quality when Printing
Users can print out 4me records (e.g. requests or knowledge articles), or they can generate PDF files from these records. They can do this, using the ‘Print…’ option of the Actions menu.
Extra Columns in the People Views
When you go to 4me’s Records console and select the ‘People’ option, you will notice that two extra columns have been added by default.
Partner Announcement: Factis
We are happy to announce the further growth of our partner network into Southern Europe. Today we welcome Factis, a well-known Portuguese ITSM firm with a long history of servicing customers in Portugal, Spain and Africa. The consultants of Factis are very experienced in implementing various IT service management solutions. With 4me they have the ability […]
Code Editor Improvements
Some of the design capabilities in 4me allow organizations to add HTML, JavaScript and CSS. They can do this using the code editor that 4me provides. A few new usability features have been added to make this code editor easier to use. These new features are:
Completed Requests by Completion Reason
Yet another report has been added to the ‘Reports’ section of the Analytics console. This new report is called ‘Completed Requests by Completion Reason’.