Some of the design capabilities in 4me allow organizations to add HTML, JavaScript and CSS. They can do this using the code editor that 4me provides. A few new usability features have been added to make this code editor easier to use. These new features are:
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Blog
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Cor Winkler Prins
Completed Requests by Completion Reason
Yet another report has been added to the ‘Reports’ section of the Analytics console. This new report is called ‘Completed Requests by Completion Reason’.
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Cor Winkler Prins
IP Addresses in Audit Trail
Each record in 4me has an audit trail that shows who made which updates and when these updates were made. As an extra security feature, each audit entry includes not only the name of the person who made the update, but also the IP address from which this update was performed. That additional piece of […]
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Cor Winkler Prins
A New CTI Feature
The computer telephony integration (CTI) capabilities of 4me have been extended again. The new feature that was added allows support organizations to use their automatic call distributor (ACD) to collect a request ID from a caller before passing the call to the next available agent.
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Cor Winkler Prins
Reports on Requests and Tasks by Team and Member
A number of additional reports have become available in the ‘Reports’ section of the Analytics console. The new reports are:
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Martijn Adams
Partner Announcement: Joost-IT
We are extremely pleased to announce a new partnership with Joost, a well-known Service Management consulting firm based in the Netherlands. At Joost some of the best consultants in the service management industry, with in-depth experience in ITIL, Lean, SIAM, DevOps and Agile, work every day to improve service management for their customers. Entrepreneurship, enthusiasm and […]
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Cor Winkler Prins
Mention Any Mentioned Person
When a request is passed from the 4me account of an IT department to the 4me account of one of its managed service providers, the specialists of the MSP were already able to mention the following people in the Note field of the request:
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Cor Winkler Prins
Two More Currencies
When a support organization sets up its 4me account, it can specify in which currency it is going to enter, and report on, financial information.
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Stefan Hulls
4me Connect 2018 in Review
The 4me team is now home after another successful Connect event. This year not only featured the main conference but also included a full day of training where we caught up with partners and customers and made some new friends.