Earlier today, at 4me Connect 2018, Service-Flow and 4me announced that 4me is now fully compatible with Service-Flow’s ONEiO SaaS integration hub. This maximizes the number of managed service providers that 4me customers are able to link up with.
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Blog
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Cor Winkler Prins
What Happened on Day 1 at 4me Connect 2018?
The first day of Connect 2018 focused on training workshops for customers, partners and prospects. With brilliant sunshine and a dynamic setting aboard the SS Rotterdam, our attendees had a packed day of interesting topics.
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Cor Winkler Prins
Sorting of Requests within a Change
The order in which the requests that are linked to a change are presented within that change has improved. In the past, the requests would be sorted by their ID. Now they are sorted first by their status and then by their ID.
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Rob Akershoek
The IT4IT standard for managing the Digital Enterprise
In October 2015, The Open Group launched a new standard, the IT4IT Reference Architecture. This standard is the first holistic blueprint of a modern IT operating model providing guidance on how to manage the new digital ecosystem.
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Cor Winkler Prins
Access to Attachments and Notes of a Change
The ‘Attachments’ and ‘Notes’ sections of a change are no longer available to specialists, unless they have the Specialist or Auditor role of the account in which the change is registered.
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Cor Winkler Prins
Self Service in Turkish (Türk)
The Self Service interface for end users is now also available in Turkish. This makes things a little easier for organizations in Turkey when they give their employees access to 4me so that they can obtain support when they are struggling with an IT issue, have a question for HR about their pay stub, need […]
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Cor Winkler Prins
Removing Notifications
People use their Notification Center, which was recently introduced, in different ways. For those who prefer to be able to remove individual notifications without having to open the record for which the notification was generated, the ‘Remove’ option has been added.
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Cor Winkler Prins
Andy Richardson Joins 4me
Another one of the world’s most experienced service management experts has joined 4me. Wouter Wyns joined last summer and now it is my great pleasure to announce that Andy Richardson has started at 4me. In his role as Service Management Architect, Andy’s primary focus will be partner enablement. That is where his 20-plus years of […]
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Cor Winkler Prins
Opening Email Marks Notification as Read
4me automatically generates notifications. These notifications may inform a requester that his request has been completed, tell a specialist that someone added a note to a task that is assigned to her, etc. These notifications show up in the user’s Notification Center.