/XURRENT
Blog
Spot the Differences in Audit Trails
The audit trails have been improved to make it a little easier to see what has been updated in fields that can contain a lot of information. The previous value and the new value are now presented side by side.
Improved Image Quality when Printing
Users can print out 4me records (e.g. requests or knowledge articles), or they can generate PDF files from these records. They can do this, using the ‘Print…’ option of the Actions menu.
Extra Columns in the People Views
When you go to 4me’s Records console and select the ‘People’ option, you will notice that two extra columns have been added by default.
Partner Announcement: Factis
We are happy to announce the further growth of our partner network into Southern Europe. Today we welcome Factis, a well-known Portuguese ITSM firm with a long history of servicing customers in Portugal, Spain and Africa. The consultants of Factis are very experienced in implementing various IT service management solutions. With 4me they have the ability […]
Code Editor Improvements
Some of the design capabilities in 4me allow organizations to add HTML, JavaScript and CSS. They can do this using the code editor that 4me provides. A few new usability features have been added to make this code editor easier to use. These new features are:
Completed Requests by Completion Reason
Yet another report has been added to the ‘Reports’ section of the Analytics console. This new report is called ‘Completed Requests by Completion Reason’.
IP Addresses in Audit Trail
Each record in 4me has an audit trail that shows who made which updates and when these updates were made. As an extra security feature, each audit entry includes not only the name of the person who made the update, but also the IP address from which this update was performed. That additional piece of […]
A New CTI Feature
The computer telephony integration (CTI) capabilities of 4me have been extended again. The new feature that was added allows support organizations to use their automatic call distributor (ACD) to collect a request ID from a caller before passing the call to the next available agent.
Reports on Requests and Tasks by Team and Member
A number of additional reports have become available in the ‘Reports’ section of the Analytics console. The new reports are: