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Blog
Partner Announcement: Joost-IT
We are extremely pleased to announce a new partnership with Joost, a well-known Service Management consulting firm based in the Netherlands. At Joost some of the best consultants in the service management industry, with in-depth experience in ITIL, Lean, SIAM, DevOps and Agile, work every day to improve service management for their customers. Entrepreneurship, enthusiasm and […]
Mention Any Mentioned Person
When a request is passed from the 4me account of an IT department to the 4me account of one of its managed service providers, the specialists of the MSP were already able to mention the following people in the Note field of the request:
Two More Currencies
When a support organization sets up its 4me account, it can specify in which currency it is going to enter, and report on, financial information.
4me Connect 2018 in Review
The 4me team is now home after another successful Connect event. This year not only featured the main conference but also included a full day of training where we caught up with partners and customers and made some new friends.
4me and Service-Flow Announce Partnership
Earlier today, at 4me Connect 2018, Service-Flow and 4me announced that 4me is now fully compatible with Service-Flow’s ONEiO SaaS integration hub. This maximizes the number of managed service providers that 4me customers are able to link up with.
What Happened on Day 1 at 4me Connect 2018?
The first day of Connect 2018 focused on training workshops for customers, partners and prospects. With brilliant sunshine and a dynamic setting aboard the SS Rotterdam, our attendees had a packed day of interesting topics.
Sorting of Requests within a Change
The order in which the requests that are linked to a change are presented within that change has improved. In the past, the requests would be sorted by their ID. Now they are sorted first by their status and then by their ID.
The IT4IT standard for managing the Digital Enterprise
In October 2015, The Open Group launched a new standard, the IT4IT Reference Architecture. This standard is the first holistic blueprint of a modern IT operating model providing guidance on how to manage the new digital ecosystem.
Access to Attachments and Notes of a Change
The ‘Attachments’ and ‘Notes’ sections of a change are no longer available to specialists, unless they have the Specialist or Auditor role of the account in which the change is registered.