After setting up a new time allocation, it still needs to be made available to the employees of the right organizations. Only then will these people be able to select it when they are registering their time. To do this, the administrator who added the time allocation would normally open each of these organization records […]
/XURRENT
Blog
•
Cor Winkler Prins
Hyperlinked Labels in Horizontal Bar Charts
A minor, but very useful, improvement has been made in all horizontal bar charts. The labels on the vertical axis are now hyperlinked.
•
Cor Winkler Prins
Service Instance Field Improvement
The Service instance field of requests has been improved. Service desk analysts and specialists will notice this after they have placed a request in Edit mode. The Service instance field now behaves in a similar way as the Configuration items field below it.
•
Cor Winkler Prins
How to Operationally Support GDPR Compliance
As the go-live date for the GDPR is approaching fast, organizations are doing their best to meet the requirements. For the most part, this is a process of finding out what kind of personal information is processed, where and how. This is important, but you also need to consider how to operationally support the requirements […]
•
Cor Winkler Prins
4me’s GDPR Commitment
On May 25, 2018, the European Union’s General Data Protection Regulation (GDPR) goes into effect. Because many of 4me’s customers are based in the European Economic Area (EEA) or support users there, this is going to affect them.
•
Cor Winkler Prins
Support ID Visibility
The Support ID field is available in each person record. This field is used by support organizations to enter a number or code that service desk analysts can ask for when someone contacts the service desk. It essentially provides the answer to a simple challenge question. If the end user is able to provide this […]
•
Cor Winkler Prins
Reactivating an Expired Agreement or Contract
It is now possible to reactivate an expired SLA, first line support agreement or contract. This makes it possible to temporarily expire an agreement, or to activate a contract again after its status was accidentally set to ‘Expired’.
•
Stefan Hulls
4me at SMD2018 in the Netherlands
The Service Manager Dag (March 22nd, 2018) in Den Bosch is one of the leading Service Management events in the Netherlands. The networking and education day is organized by KNVI and was attended by more than 500 people last year.