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Blog
Service Instance Field Improvement
The Service instance field of requests has been improved. Service desk analysts and specialists will notice this after they have placed a request in Edit mode. The Service instance field now behaves in a similar way as the Configuration items field below it.
How to Operationally Support GDPR Compliance
As the go-live date for the GDPR is approaching fast, organizations are doing their best to meet the requirements. For the most part, this is a process of finding out what kind of personal information is processed, where and how. This is important, but you also need to consider how to operationally support the requirements […]
4me’s GDPR Commitment
On May 25, 2018, the European Union’s General Data Protection Regulation (GDPR) goes into effect. Because many of 4me’s customers are based in the European Economic Area (EEA) or support users there, this is going to affect them.
Support ID Visibility
The Support ID field is available in each person record. This field is used by support organizations to enter a number or code that service desk analysts can ask for when someone contacts the service desk. It essentially provides the answer to a simple challenge question. If the end user is able to provide this […]
Reactivating an Expired Agreement or Contract
It is now possible to reactivate an expired SLA, first line support agreement or contract. This makes it possible to temporarily expire an agreement, or to activate a contract again after its status was accidentally set to ‘Expired’.
4me at SMD2018 in the Netherlands
The Service Manager Dag (March 22nd, 2018) in Den Bosch is one of the leading Service Management events in the Netherlands. The networking and education day is organized by KNVI and was attended by more than 500 people last year.
4me at SDI18
This years annual SDI Conference and Awards event will take place from the 12th to the 14th of March at the Hilton Birmingham Metropole, Birmingham. It is a fantastic opportunity to network with many of the service management industry’s finest people.
Google Cloud Identity Integration
A few months ago, we announced 4me’s Google Analytics integration. Today we are pleased to let you know that Google has prepared a standard integration that allows users to sign in to 4me with their Google Cloud credentials. This makes it easy for organizations that use Google Cloud Identity as their IdP solution to activate […]