This years annual SDI Conference and Awards event will take place from the 12th to the 14th of March at the Hilton Birmingham Metropole, Birmingham. It is a fantastic opportunity to network with many of the service management industry’s finest people.
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Blog
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Cor Winkler Prins
Google Cloud Identity Integration
A few months ago, we announced 4me’s Google Analytics integration. Today we are pleased to let you know that Google has prepared a standard integration that allows users to sign in to 4me with their Google Cloud credentials. This makes it easy for organizations that use Google Cloud Identity as their IdP solution to activate […]
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Cor Winkler Prins
Expiry Date in Agreement and Contract Views
The Expiry Date column has been added to the views of SLAs, first line support agreements and contracts. This column is primarily intended to provide an easy way to look up the agreements and contracts that are about to expire.
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Cor Winkler Prins
4me Secures $1.65M Seed Investment
Palo Alto, California, February 21, 2018 – 4me, a startup dedicated to improving the success of selective outsourcing, has secured $1.65 million in seed funding from Storm Ventures.
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Cor Winkler Prins
Training Progress Bar
A helpful usability feature has been added to the 4me Learning Center. The online 4me training exercises have all gotten a progress indicator. This should give trainees an idea of the progress they have made.
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Cor Winkler Prins
Knowledge Article Suggestions after Service Selection
After an end user has selected a service in Self Service, a list of the available request templates (or standard requests) for that service is suggested. The same screen now also offers the public knowledge articles for the selected service.
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Cor Winkler Prins
Duplicating Knowledge Articles
Sometimes a new knowledge article needs to be prepared that is very similar to an existing one. If the existing article has already been translated and keywords have been added, being able to duplicate this article, rather than starting from scratch, can save some time.
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Cor Winkler Prins
Adding Configuration Items to a Person
After opening a configuration item (CI) in Edit mode, a configuration manager is able to relate people to it as users. That has always been possible. Now it is possible to do this the other way around as well.
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Cor Winkler Prins
Review Knowledge Articles Before Applying
In the Service Desk console, the service desk analysts were already able to open a knowledge article from the list of search results in a separate browser tab. This is done by performing a Ctrl + Click on the subject of the knowledge article. It allows service desk analysts to review the description and instructions […]