Awards
Recognizing the value of Xurrent
(formerly Xurrent®)
2023
Xurrent® Recognized as a 2023 Gartner® Peer Insights™ Customers’ Choice
For the third year running, Xurrent has been recognized as a Customers’ Choice. Xurrent was named a Customers’ Choice in the 2023 Gartner Peer Insights ‘Voice of the Customer’: IT Service Management (ITSM) Platforms.
Download the full Gartner Peer Insights ‘Voice of the Customer’: IT Service Management Platforms report to find out more.
Xurrent Is SERVIEW CERTIFIED for Agile Product Development
Xurrent has been awarded another SERVIEW CERTIFIEDTOOL certification, in the Agile Product Development category. With this seal of approval, SERVIEW confirms that Xurrent fully supports agile SCRUM product development.
Xurrent Receives PinkVERIFY stamp of approval for 5 ITIL 4 Practices
Xurrent is proud to be awarded with the PinkVERIFY certification for ITIL 4 practices Service Desk, Incident Management, Service Request Management, Change Enablement and Problem Management. And we are not done yet, so expect more certifications in the future!
PinkVERIFY is seen as the #1 stamp of approval for ITSM tools. It demonstrates a superior commitment to ITIL® best practices needed to support specific processes.
Xurrent Receives SERVIEW CERTIFIED TOOL Seal of Approval for “Supporting Service Management”
Xurrent was already certified by the German-based management consultancy known for its independent software solution analyses in the categories Project Management and Service Management versions III and IV, and is proud to have now been awarded a fourth certification in the Supporting Service Management category.
Xurrent Celebrates 15 Awards in G2’s 2023 Winter Reports
Xurrent is delighted to be awarded 15 badges in the G2 Winter 2023 Reports, including Leader, Best Support, and Easiest To Do Business With, in the Enterprise Service Desk category
★★★★★ “Xurrent Has Elevated The Service We Provide To Our Customers.”
2022
G2 Recognizes Xurrent as High Performer in Fall 2022 Report.
Xurrent is delighted to be again ranked as a high performer in G2’s Fall 2022 Report. Xurrent received high customer satisfaction scores in three categories. Products in the High Performer quadrant in the Grid® Report have high customer satisfaction scores compared to the rest of the category.
★★★★★ “More friendly than the standard Service now interface. Should be easier for users to navigate.”
Xurrent is Summer’s 2022 High Performer on G2
Xurrent is delighted to be ranked as a high performer on the global tech comparison platform G2. Products in the High Performer quadrant in the Grid® Report have high customer satisfaction scores compared to the rest of the category. G2 scores products and vendors based on reviews from their user community and data aggregated from online sources and social networks.
★★★★★ “Xurrent Is A Powerful And Well-Designed ITSM.”
Xurrent Is Unified Service Management (USM) Certified
Xurrent has been awarded the official USM compatibility certificate by the SURVUZ Foundation. It is fully compatible with the USM requirements for a modern enterprise service management (ESM) tool.
Xurrent® Recognized as a 2022 Gartner® Peer Insights™ Customers’ Choice
For the second year running, Xurrent has been recognized as a Customers’ Choice. Xurrent was named a Customers’ Choice in the 2022 Gartner Peer Insights ‘Voice of the Customer’: IT Service Management Tools (ITSM).
★★★★★ “Xurrent Is A Game Changer In Service Management And Collaboration”
2021
Xurrent Receives SERVIEW CertifiedTool Seal of Approval for Service Management for all ITIL 4 Practices
SERVIEW, the German-based management consultancy known in the industry for its independent software solution analyses, has once more given Xurrent the SERVIEW CertifiedTool award. The rigorous assessment of our service management software was completed over 600 criteria across 19 different ITIL 4 processes.
“For corporate employees, Xurrent is the self-service app that is always there for them when they need help.”
Xurrent Named a Leader in the April 2021 ISG Provider Lens™ Enterprise Service Management Report for Germany
Xurrent has been recognized as a leader among Enterprise Service Management tool providers. ISG’s ESM Tools quadrant compares software solutions for automation of cross-organizational processes based on functionalities, integration capabilities through standardized program interfaces and flexibility in workflow design.
“Xurrent must have a place on any company tender looking for an integration platform for complex, cross-company ESM solutions.”
Xurrent Receives 2021 Gartner Peer Insights Customers’ Choice Distinction
Xurrent has been recognized with the Gartner Peer Insights Customers’ Choice distinction for IT Service Management (ITSM) tools. Gartner Peer Insights is a globally recognized online platform of ratings and reviews of IT software and services written and read by IT professionals and technology decision-makers. The Gartner Peer Insights ‘Voice of the Customer’: IT Service Management Tools is a report that synthesizes customer reviews into insights for IT decision-makers.
“A very well designed ITSM and beyond tool making working with your providers a breeze!”
2020
Xurrent Recognized as Rising Star for SIAM and ITSM in Germany in 2020 ISG Report
In a recent research report Information Services Group (ISG), a leading analyst firm, names Xurrent as the rising star in Service Integration and Management (SIAM) – also known as multi-provider management or multi-sourcing – and IT Service Management in the German market.
“Xurrent enables multi-cloud vendor orchestration: Its go-to-market approach is aimed at MSPs and partners for providing a platform for information management in multi-tenant service management.”
Xurrent Receives SERVIEW CertifiedTool Seal of Approval for Project Management
SERVIEW has been observing and analyzing the market for ITIL, PRINCE2 and Scrum software solutions since 2003. With the SERVIEW CERTIFIEDTOOL award, SERVIEW brings transparency and comparability to the software market. SERVIEW is strictly neutral towards software providers.
“The SERVIEW CERTIFIED TOOL award only benefits service and project management users. I want to make sure that our customers are able to instantly distinguish very good software solutions from those that are not so good.”
Ema Reports the Impact of Xurrent and Its Unified Self-Service Portal on the Itsm Market in This Impact Brief
This paper presents EMA research findings punctuated by the practical, firsthand experience of the Head of Global IT Operations for a global retail company that has roughly 40,000 employees working at over 2,500 locations in more than 30 countries with Xurrent’s unified point of self-service for employees.
“Xurrent’s One-Stop Self-Service Portal Redefines Enterprise Service, Boosting Itsm and Employee Productivity.”
Enterprise Management Associates (EMA) names Xurrent Vendor to Watch (ITSM + ESM + SIAM = 1)
In a special research report EMA, a leading industry analyst firm that provides deep insight across the full spectrum of IT and data management technologies, named Xurrent a Vendor to Watch based on its design-level embrace of ESM and SIAM within its ITSM vision. EMA Vendors to Watch are companies that deliver unique customer value by solving problems that had previously gone unaddressed or provide value in innovative ways. The designation rewards vendors that dare to go off the beaten path and have defined their own market niches.
“EMA anticipates that CIOs will quickly see the benefit of an ITSM platform that manages internal and external services and enables dynamic outsourcing that works from the perspectives of functionality, cost, efficiency, and employee satisfaction.”
2019
Xurrent Receives SERVIEW CertifiedTool Seal of Approval for Service Management for 17 ITIL 3 Practices
“Xurrent brings a fresh approach to service management. This approach is certainly going to help customers mature in their service management disciplines and will enable them to collaborate with their external suppliers like never before.”
Xurrent Recognized as Rising Star for SIAM and ITSM in USA in 2019 ISG Report
Xurrent is recognized as a “Rising Star” in the latest edition of the ISG Provider Lens™ report for 2019. The report looks at the ability of IT Service Management (ITSM) and Service Integration and Management (SIAM) vendors to support the needs of enterprise organizations to support the
“Xurrent is ideal for automating operations and offering a service portal for all enterprise employees for any kind of request.”