Service Management
Without Complexity
Eliminate friction with AI-powered automation, intuitive workflows, and an enterprise-ready platform that scales with you. Say goodbye to outdated, manual processes and hello to smarter, faster, and more secure service management.
From Reactive to Proactive ITOps
Most IT teams are stuck in a reactive cycle—fixing problems after they break. Xurrent ITOM changes the game with incident runbooks, automated responses, and post-incident accountability—never repeat the same incident twice.
The AI-Driven ITOM Advantage
Your IT team’s time is too valuable for firefighting. Xurrent ITOM keeps your services running at peak efficiency—without the stress.
350ms
Response time
Faster than the blink of an eye
60% increase
Customer Satisfaction
Say goodbye to noisy tickets and unhappy customers
5 Weeks
Average Time to Go-Live
Because we're experts in ITSM and ESM
Frequently Asked Questions
ITOM is the practice of monitoring, managing, and automating the infrastructure and applications that keep services running, typically encompassing observability, incident response, change management, and capacity planning.
Xurrent ITOM resides on the same unified platform as ITSM/ESM, so monitoring signals, tickets, changes, and communications remain in a single flow.
ITSM governs how services are delivered, while ITOM focuses on how systems run behind the scenes. Together, the monitoring and observability teams, as well as the service delivery teams, can work to deliver healthier services that are less prone to incidents.
With Xurrent, we provide ITOM and ITSM on a single platform, allowing you to auto-create or enrich incidents, trigger runbooks, and update SLAs without relying on swivel-chair tools.
ITOM tools are essential for comprehensive monitoring, noise reduction, and efficient problem resolution. They should offer root-cause suggestions, automate runbooks, maintain CMDB context, and enforce robust change governance.
Xurrent’s Sera AI enhances these capabilities by filtering alert noise, suggesting actions, and executing safe automations to remediate low-priority IT tickets.
Integrate key metrics like service availability, mean time to acknowledge (MTTA), mean time to resolve (MTTR), change failure rate, incident recurrence, service level objective (SLO)/uptime, alert-to-signal ratios, and mean time to detect/recover.
With Xurrent’s library of real-time dashboards, ITOps can take baseline KPIs and transform them into executive dashboards that show the business impact of IT.
AI dramatically improves service delivery by reducing ticket misroutes by up to 80% and accelerating triage. It drafts consistent communications and maintains up-to-date knowledge articles, leading to a 2x reduction in Mean Time to Resolution (MTTR) and improved First Contact Resolution (FCR), all without burdening service delivery teams.
Sera AI is native to Xurrent ITSM, so intent detection, summaries, and actions are integrated into ticketing (i.e., not a bolt-on chatbot), driving fast, measurable gains. Teams using Xurrent experience a 40% increase in productivity and 15% higher customer satisfaction ratings.
AI capabilities include reducing alert fatigue, clustering symptoms, predicting risk, and recommending or executing remediations to decrease Mean Time To Resolution (MTTR). IT Operations Management (ITOM) facilitates the feeding of cleaner events back into ITSM systems, resulting in fewer tickets being added to the queue.
Sera AI and Xurrent ITOM provide a unified platform for ITSM, ESM, and ITOM. This eliminates the need for extra AI integrations or add-on modules, allowing you to summarize impact, propose fixes, and launch workflows seamlessly.
AI That Works as Hard as You Do —At No Extra Cost
Level up your IT team with built-in AI that eliminates mundane tasks and provides lightning fast service delivery. From instant ticket summarization to AI-generated knowledge articles and no-code automations, Xurrent’s AI does the heavy lifting—so your team can focus on high-impact work, not manual tasks.
And the best part? It’s all included—no extra fees, no hidden costs.
IT Operations. Fully Automated.
IT complexity shouldn’t slow you down. Xurrent ITOM platform optimizes service performance, automates incident response, and eliminates manual tasks—so your team can focus on innovation.
Built for Resilience —Secured by Design
Engineered for high availability and performance under pressure. Xurrent embeds security at every layer to ensure operational integrity and trust. Always protected, always operational.
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