/Xurrent
Knowledge Management
Simplified Knowledge Management with AI Integration
Transform knowledge management with AI-powered suggestions and streamlined article creation, boosting efficiency, accessibility, and proactive problem resolution. Easy to create. Simple to update.
AI-Powered Knowledge Suggestions
Through the power of AI, relevant knowledge articles are dynamically proposed based on search phrases and feedback. This immediately improves search results and helps to find the correct information quickly.
Streamlined Article Creation
Easily create knowledge articles directly from request notes, dramatically simplifying the process of documenting solutions.
AI-Assisted Article Creation
AI can generate suggestions for a knowledge article’s subject, description, and instructions — all based on all notes within a request or problem. A huge plus for ensuring content accuracy.
Benefits
/ Enhanced Efficiency
AI integration is a huge time-saver. Automatically suggesting relevant knowledge coupled with pre-filled article content makes knowledge management processes much easier.
/ Improved Knowledge Utilization
Integrated features ensure that knowledge is more easily accessible and usable for all. Quicker resolution. Better self-service experiences.
/ Proactive Problem Management
Linking knowledge articles with problem management helps identify and resolve recurring issues before they escalate. Overall support workload is greatly reduced.
/ Increased Collaboration
Lower barriers to knowledge contribution lead to more frequent updates and improvements to the knowledge base — continuous improvement.
Recognition & Trust
Leading industry analysts recognize Xurrent as a top IT service management solution and has been awarded for its innovation, ease of use, and impact on IT operations. Trusted by industry leaders, Xurrent consistently receives high ratings in customer satisfaction and product excellence.
