Product Updates

Managed configuration is the ability to configure and control applications on a mobile devicethrough Mobile Device Management (MDM) solutions. The Xurrent iOS app can be used to accessthe Xurrent service from an iPhone or iPad and can be deployed from an MDM service using theapp that is available from the App Store (App Store ID: […]

The feedback is overwhelming – CUSTOMERS LOVE our AI-delivered Request Summary.  It’s making the service desk more productive every day.  In fact, this is just the beginning of the AI Service Desk, and we don’t want anyone left behind. Today, we are announcing that, starting in July, ‘Request Summaries’ will be enabled for all 4me […]

When an inbound email is received, its content may be added as a note to an existing record. This requires that the option ‘Allow replies to be added as notes’ is checked in the Email Policy of the receiving 4me account and the record to which the note is added is allowed to be accessed […]

When working in a request by pressing the Edit button with the pencil icon, a specialist can decide to add a note to it. In accounts where the option ‘Strong privacy’ is not enabled in the Account Settings, the default note type is ‘public’, which means it can be seen by anybody who has access […]

A brand new version of 4me® Self Service is now ready to be tested in your QA environment and the demo environment. It gives organizations more flexibility and control over their self-service pages, while at the same time ensuring that updates from the 4me Development team do not interfere with the existing styling of the […]

4me is an elaborate service management solution that enables organizations’ specialists (and end users) to easily work together via the Specialist Interface, 4me Self Service, or the 4me Mobile App. This should, in principle, make the use of email all but obsolete. Even so, email is still a much used means of communication. The 4me […]