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Insights and Updates: Navigating the Future of Service Management

Artificial Intelligence
Understanding automation vs. intelligence (and how they can work together)
Learn how intelligent automation transforms IT service management beyond basic rule-based workflows to adaptive, learning systems.
Featured Blogs
Enterprise

From good to great: What to expect from a GREAT service management solution
Discover the 10 critical areas where service management is evolving from 'good to great,' including AI automation, security, and user experience. Learn how Xurrent's modern platform transforms ITSM with concrete examples of innovation.
enterprise, incident-management, knowledge-management, msp, problem-management, workflow-management
9 Min Read
April 17, 2025
Security And Privacy

Xurrentโs C5 attestation strengthens data protection
Learn why C5 attestation matters for ITSM customers and how Xurrent's compliance enhances data protection, security controls, and regulatory alignment for organizations operating under EU data protection laws.
3 Min Read
March 24, 2025
Artificial Intelligence
Managing risks and delivering successful AI-driven outcomes at the Service Desk
Discover how IT leaders can navigate AI risks and achieve successful outcomes at the service desk. Learn strategies for cost control, robust security, and minimizing AI hallucinations to deliver measurable ROI. Download the Gartner report for deeper insights.
6 Min Read
December 5, 2024