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Blog
Why 81% of companies experience recurring IT failures (and how to prevent them with ITxM)
In our latest installment of Service Management Unlocked (SMU), I was joined by Jim Hirschauer, Xurrent’s Head of Product Marketing, to discuss how IT teams are evolving to serve the digital enterprise. We led off the conversation by defining ITxM as the unified convergence of ITSM, ITOM, and ITIM into a single platform that synchronizes […]
A quick guide to Supervised Machine Learning
In Five key factors blocking widespread AI implementation in organizations, we shared the highlights of our Service Management Unlocked (SMU) webinar. This article is part of a series outlining various terms and concepts associated with artificial intelligence (AI) that were referenced during the webinar and summary blog post summary. ——— Everyone is talking about AI. […]
Complete guide to Xurrent’s AI-related features and functionality
As a result of Xurrent’s investment in secure AI, over 90% of Xurrent’s customers have already enabled AI and are realizing incredible productivity gains as a result. Note: This article will be updated regularly as the ever-evolving AI landscape changes — and as we add more AI-enabled features and functionality. — — With AI-powered automation […]
Meet Betty Moges: Building UX from the ground up at Xurrent
The following is part of our Xurrent Employee Spotlight series. Betty Moges joined Xurrent in September 2024 as our first UX Designer. We sat down with her recently to learn more about what brought her to Xurrent, her background in design, strategies she’s implementing to establish a strong UX culture at Xurrent, and more — […]
Transforming IT service desk efficiency: My discussion with Evan Kirstel
I was fortunate to recently appear on What’s Up with Tech?, a podcast hosted by B2B Techfluencer Evan Kirstel (~100k subscribers + 1,100+ videos with close to 1M views!). This podcast “explores the latest trends and innovations in the tech industry and how businesses can leverage them for growth … “ In A New Era […]
Five key factors blocking widespread AI implementation in organizations
47% of CIOs indicate that AI projects are not meeting expectations, according to a recent Gartner survey. 47%. Nearly half. Why? Cost. Security. Hallucinations. In our recent Service Management Unlocked (SMU) webinar, Xurrent’s VP of Artificial Intelligence & Integrations Engineering, Scott Hutchins, dug into the “why” with a specific focus on the security aspect. But […]
Employee Spotlight: Riding for a Cause
Employee #6.Coming up on his 10th anniversary.A career service management veteran.An avid bicycling enthusiast. Those are just a few of the many ways to define Xurrent’s GM of EMEA, Martijn Adams. Since starting at Xurrent in 2015, Martijn has spent 5+ years as the Director of EMEA, followed by nearly 3 years as our Chief […]
Transform your business with an advanced service management platform
Limited automation.Restricted integration capabilities.Basic reporting.Simple Knowledge Management.Rudimentary ticket management.Collaboration restrictions.Limited or expensive AI abilities. This is just a short list of what most Service Management platforms offer. Basic. Limited. Restricted. Said another way, traditional solutions lack sophistication; they are not advanced. When it comes to being advanced, Xurrent helps our customers in four key areas. […]
Rossmann achieves operational excellence with Xurrent’s complete service management platform
“I would recommend Xurrent to other companies looking for a complete service management platform because it provides a modern experience for end users and specialists and enables enterprises to easily automate service requests while monitoring all aspects of service quality.” That’s a direct quote from Adam Modrzejewski, Head of IT Operations at Rossmann and current […]