Product Updates

For developers who build integrations with 4me, a new section has become available in the Settings console.  This new section is called ‘Webhook Deliveries’.  To access this section quickly, just type  web  in the Search box after clicking on the Settings console icon. Each time a webhook tries to deliver its payload to a URI […]

It was already possible in 4me to filter project views and reports by program.  This is important for program managers who want to keep track of all open projects that are part of their program.  They could, for example, prepare a dashboard to help them visualize the state of their program. Because the Program filter […]

A few more reports have been added to help configuration managers maintain an accurate CMDB.  The reports that were added are: Configuration Items by Service Configuration Items by Supplier Configuration Items by Support Team For the convenience of the configuration managers, these reports have the filter  Active is Yes  applied to them by default.  This […]

The Time spent field of a request, problem, change task or project task now becomes required whenever text has been entered in the Note field.  Some organizations, however, require a note that justifies the effort for every time entry that is created.  Such organizations are typically managed service providers (MSPs) and shared service centers of larger […]

When a managed service provider (MSP) has linked its 4me account with customers that have their own 4me account, they are able to relate the organization records of those customers to their SLAs, but they were not able to make use of these organization records that are registered in the 4me accounts of their customers.  […]

There were already several reports on SLA performance, but all of those horizontal bar charts and pie charts show the performance for a single date range that the user can specify.  Because it might also be useful to see this information over time, the following reports have been added: Finished Tasks Completion Targets Met and […]

The ‘All Out of Office Periods’ view can now be filtered.  The following filters can applied to this view to help administrators find specific out of office periods more easily: Business unit Organization Organization region Person

The following two reports have been added to allow them to be added to a dashboard that tracks the performance of the service desk: First Call Resolutions by Member Service Desk Only Resolutions by Member The first report provides a reliable indicator of how capable an agent is at completing a new request without needing […]

When someone attempted to log in to 4me several consecutive times with an incorrect password, his or her access to 4me is temporarily blocked.  This is a basic security measure that stops people from trying to use someone else’s primary email address to gain unauthorized access to 4me. To ensure that anyone with malicious intent […]