Product Updates

When people applied filters to a view or report, they were not always able to select from all the records of their support organization. The suggestions that would be offered when looking up records to define a filter would often exclude records that were no longer in use. The idea was that these records were […]

There were already two reports that provide an overview of requests by organization, where the organization is the organization that was linked to the person record at the time it was selected in the Requested for field of a request. These two reports are: Open Requests by Organization Completed Requests by Organization But this meant […]

It is now possible to filter the request templates view and reports by the communities that are allowed to use the templates.  The visibility options for request templates are ‘End users’ and ‘Specialists’, so the following two filters were added: End users Specialists Pro Tip Some organizations have request templates that may only be applied […]

As an extra security measure, people no longer automatically get an API token when their person record is created in the 4me.  Going forward, an API token is generated for a person when he/she first clicks on the Reset API Token button to see it. Furthermore, 4me now automatically deletes an API token for a […]

An advanced SLA feature has become available for enterprises with multiple support domain accounts, for example for their IT, HR and Finance departments.  This feature becomes available when one support domain registers an SLA for another support domain of the same enterprise.  This feature is best explained with an example. Let’s assume that the Human […]

The service level agreement reports that are available in the ‘Reports’ section of the Analytics console could already be filtered by the SLA’s customer organization.  That filter is simply called Customer. The customer of an SLA is the organization that pays for the agreement, so it is useful to be able to filter the SLA […]

The single sign-on (SSO) integration capabilities of the 4me service have been extended to also support the OpenID Connect (OIDC) protocol.  4me already supported the popular SAML specification to make it easy for organizations to give their people single sign-on access to 4me using one or multiple identity providers such as Microsoft Azure Active Directory, […]

When people are planning to be unavailable to work on assignments, they are now able to specify this in 4me.  They can do this by opening their profile in 4me Self Service, in the 4me App, or in the full UI.  There they will find the new ‘Out of Office’ section. When specialists go to […]

It was already possible to filter requests, change tasks and project tasks by target indication.  Now problem views and reports can also be filtered by target indication. To bring the list of target indication options more in line with other filter options, the ‘No target’ option has been renamed to ‘None’.  In addition, the list […]