Product Updates

When an inbound email is received, its content may be added as a note to an existing record. This requires that the option ‘Allow replies to be added as notes’ is checked in the Email Policy of the receiving 4me account and the record to which the note is added is allowed to be accessed […]

When working in a request by pressing the Edit button with the pencil icon, a specialist can decide to add a note to it. In accounts where the option ‘Strong privacy’ is not enabled in the Account Settings, the default note type is ‘public’, which means it can be seen by anybody who has access […]

A brand new version of 4me® Self Service is now ready to be tested in your QA environment and the demo environment. It gives organizations more flexibility and control over their self-service pages, while at the same time ensuring that updates from the 4me Development team do not interfere with the existing styling of the […]

4me is an elaborate service management solution that enables organizations’ specialists (and end users) to easily work together via the Specialist Interface, 4me Self Service, or the 4me Mobile App. This should, in principle, make the use of email all but obsolete. Even so, email is still a much used means of communication. The 4me […]

With the Reservations capability, 4me has made it possible for organizations to allow their people to reserve certain configuration items for a period of time. Sometimes, though, the people making these reservations need some extra guidance when making a reservation. This is now made easier, by allowing the organization to add instructions to the reservation […]

At 4me, we pride ourselves on driving innovation within the service management industry while also providing our customers best-in-class performance and availability. Our service-centric, multi-tenant platform offers the latest in value-driving and user experience-enhancing functions, while also maintaining near-zero platform downtime. These two aspects of 4me set us apart from the competition and provide our […]

Most requests and tasks (and other records containing notes) can be completed without needing too many notes from the customer and the specialists working on them. In some cases, though, the amount of notes in a record can become quite high. This does not only make it difficult to read through such a record, but […]

To make it easier for specialists to quickly find a specific record they have worked on recently, a new feature called ‘My Activity’ has been added. They can access it by clicking on their avatar in the top-right corner of the Specialist Interface. After selecting the new option ‘My Activity’, the user sees a view […]

Service providers that want to increase transparency towards their customers can now share their agile boards with customer representatives in 4me Self Service. This way, the customer can see that the request is being worked on, in which column it is, and how many other requests there are currently on the board. A person with […]