Product Updates

Account administrators and account designers now have an extra view in the ‘Dashboards‘ section of the settings console.  This new view is called ‘Dashboards Created By Me’. This additional view makes it easier for them to distinguish between the dashboards they prepared and the shared dashboards that were created by others.

When a request template is placed in Edit mode, it used to be possible to link it to a change template which Justification field is empty. This would lead to a situation where the request template could be applied to a request, but the request could not be saved because a change cannot be generated […]

An extra email template has become available.  Account administrators and designers can find it in the ‘Email Templates’ section of the Settings console.  It is disabled by default. When this template is enabled, 4me sends out an email notification when a software license certificate is about to expire.  Specifically, these emails are send out 28 days, 7 days, […]

4me automatically takes a snapshot of a project each time a new phase starts. These baselines tell project managers whether or not their projects are still on track. A new option has become available that can be used to visualize the difference between a project’s original plan and its actual progress in the project’s Gantt […]

The ‘Current SLA Targets’ section of the Analytics console is the best place for a service provider organization to check whether any of their requests are in danger of violating an SLA target.  To offer more control over what is displayed in this view, it is now possible to apply filters to it. The available filter […]

Many reports in the ‘Reports’ section of the Analytics console are based on data from affected SLA records.  From these reports people can drill down into views that list the affected SLA records that were used to calculate the value for the point or time segment of the report that the user clicked on. In these […]

In addition to the earned value charts that have been added to the baseline, there are two more charts available now to help project managers track the progress of their projects.  These other charts are the Burndown and Burnup charts.  Like the earned value charts, they can also be accessed by from the ‘Baseline‘ section of a […]

4me’s support for the Earned Value Management (EVM) methodology has been extended.  It now offers two graphical representations that visualize whether a project is progressing as planned.  These graphical representations are the Earned Value chart and Earned Cost chart.  They can be accessed from the ‘Baseline‘ section of a project by clicking on the hyperlinked name of the […]

4me already offered managers some reports to keep an eye on the expiration dates of first line support agreements (FLSAs), SLAs and contracts.  These reports can be found in the Analytics console under these names: Upcoming Contract Expiry Dates Upcoming FLSA Expiry Dates Upcoming SLA Expiry Dates But software license certificates can also have expiry dates. […]