Product Updates

The ability to delete (or redact) notes used to be reserved for the 4me administrators of the account in which the Person record of the person who added the note is registered.  If someone whose Person record is registered in a 4me directory account added a note, this note could be deleted only by someone who […]

The REST API for calendars has been extended.  It can now also be used to add, update or delete the hours of a weekday in an existing calendar record. The details of these new API capabilities have been documented in the 4me developer documentation.

The Automation Rules functionality now offers two more functions for the manipulation of text strings.  These the two functions were specifically added to complement the upcase and downcase functions that were already available.  The upcase function replaces each lowercase character in a text string with its equivalent capital character.  Similarly, the downcase function replaces the capital characters with […]

Because several customers asked for it, 4me now provides administrators the ability to import time entries.  This can be useful, for example, for external people who provide their timesheets at the end of each week or month in a spreadsheet rather than entering their time directly in 4me. Before preparing your first times entries import file, […]

The UI Extension functionality makes it possible to add custom fields to 4me records.  It was already possible to allow people to search through the content of custom fields.  Now it is also possible to apply custom field filters to views, reports and dashboards. To indicate that it should be possible to use a UI extension field […]

Two new filters have become available for the problem management reports. The two new filters that have been added are: Team Member These filters make it easy for problem managers, team coordinators, service owners and specialists to create more specific reports based on the problem data that their organization has registered in 4me. Apart from […]

It was already possible to filter request views and reports by configuration item (CI). Now it is also possible to filter these views and reports by the product of the CIs that are linked to the requests, their brand and their category. The ‘Product’ and ‘Product category’ filters were already available in the CI views […]

Normally, a knowledge article offers helpful instructions for all people who rely on the service for which the article was written, regardless of the instance that people use of this service. That is because each instance of a service typically provides the same benefits or capabilities. There are some cases, however, where one instance might […]

A useful view has been added to the Records console for requests. This new view is called ‘Requests Created By Me’. When a service desk analyst opens this view, it presents a list of the requests that this person has registered for people who contacted the service desk. The most recent request will be listed […]