Product Updates

Every person was already able to specify his or her language in 4me.  This ensures that 4me’s user interfaces are presented in the user’s preferred language.  Now 4me can automatically translate any note that is written in a language other than the user’s preferred language. People can switch the ‘Auto Translation’ option on or off […]

Project managers can specify the planned effort for each assignee of a project task. The actual effort increases every time an assignee enters a value in the Time spent field of the project task. 4me then used the actual effort and the planned effort values to determine the task’s progress. This used to be calculated […]

The payload of a 4me webhook now contains an extra bit of data to help developers build more efficient integrations. This extra piece of information is the ID of the note that was created during the event that triggered the webhook. The benefit of having the ID of the new note immediately available in the […]

Another useful filter has become available to help support organizations analyze their data more effectively. All change reports and views in 4me can now be filtered by change template. This filter can be especially valuable during audits. It makes it easy to demonstrate to auditors that specific activities have been carried out. When recurring changes […]

The text, person and created_at fields were already available when an automation rule expression was defined for notes. The fields internal_account and medium are now also accessible. The internal_account field returns the name of the account which specialists can see the note (or its ID or organization). The possible values for the medium field are: Automation […]

The views and reports for change tasks and project tasks that are already finished can now be filtered by status. That was necessary because the status of a finished task can be set to five different values. Being able to remove, for example, all ‘Canceled’ tasks for the report ‘Finished Tasks by Team’ may be […]

The capabilities of the automation rules have been extended further. The automation rules are now capable of retrieving the service instance that a configuration item (CI) is a part of. Because software CIs can be related to multiple service instances, it is possible to tell automation rules to retrieve more than one service instance from […]

When a specialist opens a request in Edit mode, the Service Hierarchy Browser (SHB) automatically opens to the right of the request. The SHB now has an additional section for knowledge articles. The knowledge articles that are presented in this section of the SHB are the ones that are related to the service of the […]

4me UI extensions now provide the ability to determine the number of files that are attached to a record before this record is saved. This can be accomplished with the following JavaScript in a UI extension: ITRP.field(‘attachment’).size() The JavaScript example below prevents someone in 4me Self Service from submitting a request without adding at least 3 attachments: $(‘#save’).on(‘click’, […]