Product Updates

A new feature has been added to make it easy for problem managers to keep people, who were affected by a problem, up to date. Now, when a problem is placed in Edit mode, the checkbox ‘Copy note to requests’ is available below the Note field. When this box is checked and the problem is […]

A new feature has been added to make it easy to take a snapshot of a dashboard by printing it to PDF. Such a PDF file can then be shared easily with others without even having to provide a shareable link. To take a snapshot of a dashboard, simply press the Actions button in the […]

Some more reports have been added to make it possible to track the time, and the associated cost, that has been spent on changes. These new reports are similar to the ones that were added earlier for tracking the time and cost of time spent on requests. The reports that have been added are: Time […]

A few more filters have become available for filtering views and reports. For requests, problems, change tasks and project tasks, the Urgent filter can now be used to quickly limit the data in views and reports to the assignments that have been marked as urgent. For these same record types, the Supplier filter has been added. […]

Three new functions have been added to the Automation Rules functionality. The main purpose of these new functions is to allow numbers to be rounded to a specific number of decimal places. For example, if there is a UI extension with the fields Units and Cost, and an automation rule is used to calculate the […]

Two new time tracking reports have become available. These reports make use of the time entry records that are linked to a time allocation record. These are specifically not the time entries that got generated after someone filled out the Time spent field in a request, problem or task. Instead, these are the time entries […]

A new set of reports has been added for configuration managers. This set is focused on the products that are in use within their organization. The eight new reports that have been added are: All Products Enabled Products Enabled Products by Brand Enabled Products by Category Enabled Products by Financial Owner Enabled Products by Service […]

It has become a lot easier now to see who changed what when in the designs that are maintained in the Settings console. When an account administrator or account designer opens the Self Service Design section for example, the Actions button is now available in the toolbar. This makes it easier to open the audit […]

A whole new set of aging reports has become available. These reports are similar to the ones that were already available, which are: Open Requests Aging since Registered Open Requests Aging since Last Updated Active Problems Aging since Registered Active Problems Aging since Last Updated Halted Problems Aging since Registered Halted Problems Aging since Last […]