Product Updates

Those of you who have already been exploring the new Dashboard functionality will have noticed a new type of report in the ‘Reports’ section of the Analytics console. This new type of report is called a ‘metric’ report. Such reports show only a single numerical value. Placing multiple of them on a dashboard with different […]

A small usability enhancement has been introduced for time tracking. This enhancement makes it possible for people to jump from one of the time entries on their time sheet to the request, problem or task on which the time was spent. This makes it easier to review the work that was performed and to make […]

To pass a request to the 4me account of another provider, a service instance of this provider needs to be applied to the request. This ensures that the request gets included in this provider’s SLA reporting. 4me now helps specialist avoid accidentally removing the link with the service instance, the category options ‘Complaint’, ‘Compliment’ or […]

People who have the specialist role of multiple 4me accounts used to be able to pass requests to any team of these accounts. This caused the team of the other account to receive the requests without an SLA target having been calculated for their account. 4me offered a warning when this was about to happen, […]

The 4me App could already be downloaded from Apple’s App Store and Google Play. After downloading the app, it can be connected to an organization’s 4me account. This version of the 4me App can only be used for production accounts, though. To be able to test the setup of an organization’s QA account in the […]

After a filter has been added to a dashboard, it is applied to all of the dashboard’s reports that allow this filter to be selected. In some cases, though, one of the reports may need the same filter, but this filter should be defined differently from the other reports of the dashboard. In such cases, […]

A new UI extension feature has been added. Administrators and account designers can find it in the ‘Snippets’ section when they are adding fields or editing the HTML of a UI extension. The new feature is presented as a checkbox with the label ‘Hidden’. When this box is checked before the snippet for a new […]

It is now possible to apply the ‘Service’ filter also to the views that list change tasks or project tasks. Even though these tasks are not directly linked to a service, the change or project that they are a part of will be linked to a service. So when a list of tasks is filtered […]

DKIM (DomainKeys Identified Mail) is an email authentication method that is designed to detect forged sender addresses in emails. 4me now allows organizations to use their own DKIM keys. Combined with DMARC (Domain-based Message Authentication, Reporting and Conformance), organizations can now set up their 4me Email Policy and the DNS entries for their internet domain […]