Product Updates

A few weeks ago it became possible to edit filters after they had been applied to a report. This improved filter feature has now also become available for the views. When a filter is applied to a view, the filter icon turns blue. Pressing the filter icon hides the filter section. The filter icon remains […]

The ‘Email Policy’ section in the Settings console has two new options.  The first is called ‘Allow inbound email to generate new requests’.  When this option is checked, people are able to send email to the email address specified in the Inbound mailbox field, or the email addresses specified in the Team records of the […]

Specialists are now able to create their own dashboards. When they go to the Analytics console and open the ‘Dashboards’ section, they can press the Add button in the toolbar (the one with the big + sign) to open a new dashboard. After giving the new dashboard a name, it is time to add some […]

Okta is a leading identity and access management provider. Okta was already pre-integrated with 4me to deliver single sign-on for 4me customers. This makes it possible for organizations that use Okta to offer their employees secure access to 4me without having to ask them to log in separately. For these employees this means a seamless […]

DKIM (DomainKeys Identified Mail) is an internet standard used to detect forged sender addresses in email messages. This email authentication method is often used by organization to protect their email users from phishing and spam. All email notifications that 4me generates are now signed with a DKIM-Signature email header. This can be verified in the […]

Administrators can download the list of 4me users that are registered in their organization’s 4me account when they go to the ‘Billable Users‘ section of the Settings console. This export file can then be used to charge back the 4me users to different parts of the organization. To make this easy for large enterprises that […]

Organizations are now able to provide their people single sign-on access to 4me using more than one identity provider, such as Microsoft Azure Active Directory, Okta, OneLogin or Google Cloud Identity. The Add button in the toolbar (the one with the big + sign) is available for account owners in the ‘Single Sign-On’ section of […]

Two new reports have been added to the ‘Reports’ section of 4me’s Analytics console. These two reports are: Completed Requests by Account Open Requests by Account

The 4me App is available now for download from Apple’s App Store and Google Play. The most important benefit that this app provides over simply using the web browser on your smartphone to access 4me, is the ability to receive push notifications.  When you are on the go, you no longer need to rely on […]