Product Updates

Another new field has become available on the Person form. It is the Employee ID field. This field can be found in the ‘Financial Details’ section of the Person form. When the Employee ID field contains a value, it is also presented when a preview of the person record is opened, e.g. by clicking on […]

The Automation Rules functionality has been extended with several new operators. These operators have been added to support date and time manipulation. The new operators are: is_monday is_tuesday is_wednesday is_thursday is_friday is_saturday is_sunday year month day hour minute second day_of_week day_of_year utc These methods make it possible to check, for example, whether the anticipated assignment […]

A few more triggers have become available for automation rules. These options make it possible to trigger an automation rule only when a specific update is made. The new options are: On next target update — Triggers when the next target of a request (i.e. the pickup target, the response target, or the completion target) […]

Many customers will be pleased to hear that it is now possible to define automation rules that are automatically applied to each request, change task or configuration item. It was already possible to define automation rules for request templates. Such automation rules are added to a request when the request template that they belong to […]

Another useful report has been added to the ‘Reports’ section of the Analytics console. This new report tracks the number and percentage of requests that are submitted using 4me Self Service over time. It is called Requests Registered in Self Service. This report makes it easy for organizations to see whether their ‘shift-left’ initiative is […]

The ability to export all the records that are listed in a view, or only the selected ones, was introduced a few months ago. This new export feature has been delivering the export files it generates as Microsoft Excel spreadsheets to users. Following the release of this new feature, though, we learned that administrators also […]

An interesting usability feature has been added to the Team field of requests. When a Specialist clicks on this field, it will no longer simply list all the teams that are available for selection. From now on, the teams that have a support responsibility for the request’s service instance are listed at the top. This […]

Most organizations now use an identity provider like Microsoft Azure Active Directory, Okta, OneLogin or Google Cloud Identity. These services have started to allow their users to upload an image of themselves. Since the introduction of 4me’s support for the SCIM standard, it has become pretty much standard for new 4me customers to automatically maintain their […]

The ‘Registration’ filter was made available a few weeks ago for views. This filter makes it possible to limit the records that are listed in a view to those that were registered within a specific date range. Because this filter is so useful, it has now also been added to the list of filters that […]