Product Updates

A whole new set of operators have become available that makes it possible to create Automation Rules that manipulate strings of characters. The new operators are: size, length — returns the number of characters in string strip — removes leading and trailing white spaces squeeze — removes double spaces reverse — flips the characters around […]

After the successful introduction of the suggest field for selecting a person record in a UI extension, two similar suggest fields have become available. These two new field types allow users to select an organization or site record in a UI extension. Thanks to the Snippets feature it is easy to add these fields. It […]

4me’s import/export functionality has been extended to include email templates. This can be helpful when a new 4me account has been set up in the quality assurance (QA) environment and this setup needs to be transferred to the corresponding production account. For example, an organization may be preparing a new account for its HR department […]

A very helpful new filter has become available for some of the views in 4me. It is called the ‘Registration’ filter. This filter makes it possible to limit the records that are listed in a view to only those that were registered within a specific date range. The new Registration filter has become available for […]

Service provider organizations, whether internal or external, may have some customers with which special arrangements have been made. In such cases, it can be important to inform specialists about this when they are about to start working on a request from such a customer. This is now possible thanks to a new option that has […]

The ability to apply very specific filters to a view has made it possible to add another useful feature to the views in the Records console.  The new feature that has been added allows specialists to filter a view and subsequently export all the records that remained in the view. The filters that are applied […]

Change managers now have two more options at their disposal in the Completion reason field of their completed changes. The options ‘Failed’ and ‘Disruptive’ have been added. These additional completion reasons fill a gap in the options that were already available before. The ‘Failed’ option can be selected when the implementation of a change has […]

Last week the Reference option was added to the Note fields to make it possible to reference requests, problems, releases, changes, change tasks, projects, and project tasks. Now it is also possible to reference knowledge articles in these records. In addition, the Reference option has become available in the Instructions field of knowledge articles. That […]

In the past, when an enterprise organization and one of its managed service providers (MSPs) each had their own 4me account, and a specialist of the customer organization would call the MSP to report an issue, the MSP would have to ask the customer’s specialist to submit the incident by registering a new request in […]