Product Updates

It was already possible to use 4me’s REST API to look up the entire audit trail of a specific record. For example, the following CURL command shows how the audit trail of request 70403 can be retrieved from Widget Data Center’s 4me account (which account ID is wdc):

In the past, when someone would send an email to the email address of a 4me account or team, and this email’s subject contained the ID of an existing request, and this person was not authorized to access the request, then this email would not get processed by 4me’s Mail API. This was unfortunate, for […]

Many customers have asked for this and now it is possible; organizations can add the texts entered in UI extension fields to 4me’s search indexes. By adding these values to the search indexes, any searches performed by people who are allowed to see the UI extension fields will go through its value.

Organizations are now able to stop their 4me users from running specific reports. If you are an administrator and you open the ‘Reports’ section of the Analytics console, you will see that the Edit button has become visible in the toolbar. When you select a report and press this button, you have the option to […]

A restriction has been implemented to better secure the information in internal notes. Specialists can still add internal notes to requests, but after an internal note has been added, the people who are notified, will no longer see the content of this internal note in their email notification.

Another interesting report has been added to the ‘Reports’ section of the Settings console. This new report is called ‘Requests Registered by Service Desk’.

The Search API has been extended to make it possible to look up the service instances for which a person is covered by an active SLA. In addition, it is now also possible to look up the configuration items that someone can use.

Auditors and administrators can review all the email that has been received by 4me’s Mail API. They can do this in the ‘Inbound Email‘ section of the Settings console. When they open one of those inbound emails, they will notice the header ‘Email Delivery Checks’. Below this header, the results are summarized of the scan […]

The ability to create a knowledge article from a problem has been extended. Now it is possible to create a new knowledge article from an existing problem, even when a workaround has not yet been provided in this problem. In such case, when the Actions menu option ‘Relate to New Knowledge Article…’ is selected, a […]